Summary
Overview
Work History
Education
Skills
Timeline
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Michael Serrato

Texas City,TX

Summary

Retail Sales Associate with proven expertise at H-E-B, delivering exceptional customer service and fostering loyalty. Skilled in problem-solving and teamwork, I enhanced customer satisfaction through effective communication and efficient issue resolution. Committed to maintaining a welcoming store environment, I consistently contributed to repeat business and positive shopping experiences.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

H-E-B
Texas City, TX
07.2020 - Current
  • Guided customers through selections and purchasing process.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Addressed and clarified customer concerns efficiently.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.

Education

Bachelor Of Science In Nursing - Pediatric Nursing

College of The Mainland
Texas City, TX

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Retail sales
  • Reliability and punctuality
  • Flexible schedule
  • Store opening and closing
  • Phone etiquette
  • Customer follow-up

Timeline

Retail Sales Associate

H-E-B
07.2020 - Current

Bachelor Of Science In Nursing - Pediatric Nursing

College of The Mainland