Michael Sexton
Scranton,PA
Overview
31
31
years of professional experience
1
1
Certification
Work History
Business Analyst/Manager
Silverline/Mphasis
01.2020 - Current
- Resource Manager managing a team of analysts, fostering collaboration and promoting professional growth.
- Business Analyst on 10 Salesforce/Omnistudio projects for Insurance, Banking, and Media
- Analyzed business requirements and developed functional specifications for system enhancements within an agile framework.
Business Systems Analyst
Metropolitan Life
01.2001 - 01.2020
- 2014 – 2020 BSA/Project Lead in Global CRM using Salesforce. Multiple projects supporting Salesforce globally in a multi tenant/multi org environment
- 2002 – 2014 Analysis and design to support new user groups using the MetCare application. Over 20,000 requirements within 230 use cases
- 2001 – 2002 Primary business analyst for redesign of the MetCare call center application which supports over 15 diverse user groups servicing 235 products, interfaces to over 70 back end host and middleware systems, and supporting over 2,200 users.
Computer Programmer
Metropolitan Life
01.1995 - 01.2001
- 1999 - 2001 Object oriented programming for the Customer Service Workstation application using PowerBuilder.
- 1999 – Update of billing system COBOL programs for the Y2K transition
- 1995 - 1999 Support of legacy COBOL tape remittance and billing system
- Developed and maintained software applications to enhance operational efficiency.
Education
Bachelor of Science - Liberal Studies with concentrations in Mathematics and Computer Information Systems
University of Scranton
Scranton PA05.2000
Associates Degree - Computer Information Systems
University of Scranton
Scranton PA08.1990
Skills
- 30 years of software engineering and analytical experience 5 years consulting experience
- Strong client communication skills
- Proficient in requirements analysis, process modeling, use case analysis, object oriented analysis and design, change control, and document configuration management
- Proficient in software development using structured and Agile methodologies
- Early programmer/developer with experience in JCL, COBOL II, PowerBuilder, Java/Javascript, C/C, SQL
- HFI-Certified Usability Analyst (2005)
Certification
Salesforce Certified Administrator
Salesforce Certified Business Analyst
Salesforce Certified Omnistudio Consultant
HFI-Certified Usability Analyst
Timeline
Business Analyst/Manager
Silverline/Mphasis
01.2020 - Current
Business Systems Analyst
Metropolitan Life
01.2001 - 01.2020
Computer Programmer
Metropolitan Life
01.1995 - 01.2001
Bachelor of Science - Liberal Studies with concentrations in Mathematics and Computer Information Systems
University of Scranton
Associates Degree - Computer Information Systems
University of Scranton
Similar Profiles
Sonal ThukralSonal Thukral
Director, Technology & Specialty at Mphasis SilverlineDirector, Technology & Specialty at Mphasis Silverline
Tejaswini CTejaswini C
SALESFORCE DEVELOPER at Mphasis SilverlineSALESFORCE DEVELOPER at Mphasis Silverline
MICHAEL DOTSONMICHAEL DOTSON
Business Analyst at Silverline MphasisBusiness Analyst at Silverline Mphasis
Madeline FerraraMadeline Ferrara
Studio Manager at Shutterfly/LifetouchStudio Manager at Shutterfly/Lifetouch
Thayra Santos TrapoteThayra Santos Trapote
Orthodontic Assistant at Orthodontic Specialists Dr. Jessica Falk And Dr. John GersheyOrthodontic Assistant at Orthodontic Specialists Dr. Jessica Falk And Dr. John Gershey