Michael Sexton
Summary
Experienced Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations.
Overview
39
39
years of professional experience
Work History
Branch Manager
McCann Industries
Wauconda
1998.04 - Current
- Managed daily operations of branch to ensure efficiency and compliance to meet profit goals.
- Developed customer relationships to enhance satisfaction and loyalty.
- Oversaw staff training and development to improve team performance.
- Kept expenses to a minimum by finding ways to haul, purchase, ship, and maximize employee performance.
- Increase profit through relationship selling by providing the best customer service
- Increase turns and lowered inventory levels by accurate inventory control processs and confident ordering procedures to ensure Case breathe requirements and have the high moving inventory on the shelf while getting maximum ordering discounts
- Reduced inactive inventory by returning to vendor, selling on eBay, Amazon, Shopify, giving spiffs to salesmen and CSR’s
- Experience in service management, parts management, branch management, sales management.
- Lead generator by having the knowledge and confidence to sell while working closely with salesmen to ensure customer satisfaction and the sale.
- Knowledge of many vendors for parts and attachments
- Knowledge of construction equipment from Case, Takeuchi, Kobelco, Bomag
- Increased sales volume through team building and communication.
- Several years of regional branch management responsible for profit and loss for 3 locations.
- Customer service professional. The key to increasing profit while improving customer satisfaction.
- Ensured compliance with company policies and industry regulations consistently.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Assisted other branches when needed during peak periods or special projects.
- Supported outside sales force in servicing and obtaining new business.
Customer Service Representative
Mchenry County Supply
McHenry
1994.11 - 1998.03
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints and provided effective solutions.
- Processed returns and exchanges following company policies.
- Sold light equipment and concrete construction supplies to contractors
- Delivered supplies to customer job sites
- Warehouse
Butcher
Orchard Meats
Lake Zurich
1987.02 - 1994.09
- Cut and prepare various meats for display and customer orders.
- Maintain cleanliness and organization of work area and equipment.
- Operate meat processing machinery safely and efficiently.
- Provided assistance to customers regarding product inquiries and orders.
- Ensure compliance with food safety regulations and standards.
- Train new staff on proper butchering techniques and safety protocols.
- Cleaned and sanitized work areas to maintain health standards.
- Cut meat efficiently by breaking product down into sub-primal and retail cuts.
Education
Wauconda High School
Wauconda, IllinoisSkills
- Sales management
- Customer relationship management
- Revenue generation
- Operational management
- Service management
- Parts management
- Inventory control
- Logistics optimization
- Product knowledge
- Product training
- Relationship selling
- Team builder
- Coaching and mentoring
- Training
- Decision-making
- Problem solving
- Multi-tasking
- Effective communication
- Conflict resolution
- Leadership development
- Reliable
Timeline
Branch Manager
McCann Industries
1998.04 - Current
Customer Service Representative
Mchenry County Supply
1994.11 - 1998.03
Butcher
Orchard Meats
1987.02 - 1994.09
Wauconda High School