Michael Shaffer
Conway,AR
Summary
Results-driven Director of Operations with a proven track record at Retzer Resources in strategic planning and staff training. Enhanced market performance across 21 locations, demonstrating strong leadership and analytical skills that consistently drive teams to surpass organizational goals. Committed to operational excellence, fostering growth and innovation in dynamic environments.
Overview
25
25
years of professional experience
Work History
Director/ Operations Manager
Retzer Resources
Greenville, MS
05.2018 - Current
- Leading MMLC for Great South BU.
- Created strategic objectives to enhance market performance of 21 locations.
- Built and supervised Training and Human Resource team.
- Conducted regular staff meetings to discuss departmental issues and progress on goals.
- Supervised 6-member Maintenance team.
Director of Operations
G&R Foods
Conway, AR
12.2008 - 05.2018
- Overseen the operations for 6 store locations.
- Ensured all managers and supervisors achieved HU certification.
- Developed daily and weekly routines to maintain systems for all stores
- Set organizational strategic direction to improve Operations,People and Profitability.
Director of Operations
Bruns Management
Conway, AR
05.2000 - 12.2008
- Directed overall operations for an 8 store market
- Established and executed long term goals and actions as a member of the Co-Op Operations Committee.
- Managed various contests including Manager and Crew All American Contest, Co-Op Spring-Up Contest, and Drive Thru Contests for the Co-Op
Education
Texarkana College
Texarkana, TXSkills
- Staff training and development
- Strategic planning
- Business planning
- Data-driven decision making
- Operations optimization
- Key performance indicators
- Facilities management
Accomplishments
- Great South BU MMLC Lead for 2024-2025
- Achieved an 89% pass rate in 2024 for PACE
Timeline
Director/ Operations Manager
Retzer Resources
05.2018 - Current
Director of Operations
G&R Foods
12.2008 - 05.2018
Director of Operations
Bruns Management
05.2000 - 12.2008
Texarkana College
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