Michael Shakespeare
Client Services Leader
Plymouth,MI
Summary
Effective Sales Manager, Client Service Specialist, and Brand Ambassador. Effective in foreseeing, and resolving customer issues. Engaging and personable, with the ability to increase business through strong client relations skills, and real life Team communication style. Dedicated to quality customer service. Seeking a long-term opportunity where my skills will serve as an asset. Effective Company Role Model, with over 20 Years of High Level Client Service Experience.
Experienced and well-versed in developing performance-oriented cultures devoted to continuous improvement and revenue growth. Results-focused leader with proven success in maintaining long-term growth. Excels in building long-lasting, productive client relationships to boost customer numbers and market share.
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Field Security Manager
CNS INV LLC & Security Services
Detroit, MI
07.2022 - Current
- Worked and oversaw heavy morning shift, to insure daily success.
- Oversee and complete Truck check in and trailer audit for 5-10 trailers per hour.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Account Executive
Opus IVS
Dexter, MI
05.2022 - 06.2022
- Cold called, canvassed and obtained referrals to develop sales pipeline.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Communicated between internal and external stakeholders, clients and vendors.
- Qualified leads. Managed over 30 customer calls per day.
- Presented product concepts and offerings to meet client specifications and preferences
- Executed successful sales strategies to convert leads into customers
Sales Manager
Value City Furniture
Novi, MI
02.2021 - 04.2022
- Assigned to Function as Head Sales Manager for Company Flagship Location. Responsible to Coach sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Also responsible to Function as MOD for Backroom Delivery, Office Staff, and Operational Aspects as needed.
- Submit reports to senior management to aid in business decision-making and planning.
- Coach employees and train on methods for handling various aspects of sales, complicated issues and difficult customers.
- Maintain company's visual merchandise standards through supervision of Visual Merchandising Team, and delegation of Staff participation.
- Instrumental in Leading Location to Exceed Market Sales Targets.
Specialty Sales Manager, Assistant Store Manager
Lowe's Companies Inc.
Howell, MI
07.2020 - 02.2021
- Responsible for all Aspects of Store Operations when positioned as the MOD.
- Specifically assigned to oversee the Specialist Sales Team/Departments. Responsible to insure store volume, and customer experience Goals are met for in home detail and installation sales.
- Responsible to oversee Multiple Department Supervisors, and hold all Team members accountable to significantly raise customer satisfaction ratings.
- Worked with GM to significantly raise customer satisfaction ratings.
Sr. Pure Sleep Specialist
Art Van Furniture
Warren, MI
10.2019 - 03.2020
- Responsible to insure each Client receives best in class Mattress Selection Experience.
- Assigned to Highest Producing location in Canton MI, producing 2 Million in bedding revenue Annually.
- Helped to Raise (KPI's) store Average Sale, Value Add, and Closing % above company standards.
- Company filed Bankruptcy, and closed end of March 2020.
Area Account Manager
Blue Bell Mattress DBA KING KOIL MATTRESS
Roseville, MI
08.2017 - 04.2018
- B2B Role. Assigned 24+ specific retail locations state wide, averaging $7-$8 Million in Annual retail revenue. Also responsible to cover additional locations as needed for team vacations (100+).
- Managed all product training, problem solving, new product launch, and relationship building for each location. Ranging from 500-1000 sales associates.
- Instrumental in company wide success of new Organic Product Launch.
- Tracked sales data to assess trends and make proactive strategy changes.
- Company was sold, and downsized. Leading to permanent Layoffs. Company eventually Closed in MI.
Closing Specialist
Quicken Loans
Detroit, MI
04.2012 - 05.2017
- Contracted by Quicken Loans Inc, Via AEROTEK; Responsible to attain, finalize, and review Mortgage closing documents. Including Appraisal work, Property Tax, Title Policy, Deed instruments.
- Maintained daily contact, as well as final review , with Underwriting Team, Clients, Title Companies, Loan Officers, Realtors, and Attorneys as applicable. *Pipeline of 70-100+ loans per month.
- A strong sense of Urgency, prioritizing, attention to detail, High Level communication skills, a positive professional attitude, and the ability to remain calm under deadline pressure are required.
- Achieved Direct Hire, and Promotion to QLMS Specialty Team.
Retail Sales Manager
Art Van Furniture
Warren, MI
01.2002 - 04.2012
- Multiple Roles Held; Sales Representative, ASM, Clearance Center Manager, Pure Sleep Manager (Bedding Category).
- Consistently achieved or exceeded goals set in all roles.
- Handled sales training, coaching, goal setting, action plan, and reprimand for sales teams. Ranging from 15-30+ associates.
- Facilitated and managed heavy backroom merchandise flow, and floor placement. Typical store volume is 2-8 Million monthly.
- Physically Demanding roles; require standing and walking 70-90%. Typical work day can consist of assisting the visual merchandise team, and backroom team, with furniture moves across large showroom floors. While Simultaneously overseeing, and managing sales interactions.
Education
Certificate of Completion - The 7 Habits of Highly Effective People®
Franklin Covey Continuing Education
Art Van Training University. 01.2002 - 03.2002
Skills
Goal Setting, Skill Building, Client Service, Empathetic Listening
undefinedTimeline
Field Security Manager
CNS INV LLC & Security Services
07.2022 - Current
Account Executive
Opus IVS
05.2022 - 06.2022
Sales Manager
Value City Furniture
02.2021 - 04.2022
Specialty Sales Manager, Assistant Store Manager
Lowe's Companies Inc.
07.2020 - 02.2021
Sr. Pure Sleep Specialist
Art Van Furniture
10.2019 - 03.2020
Area Account Manager
Blue Bell Mattress DBA KING KOIL MATTRESS
08.2017 - 04.2018
Closing Specialist
Quicken Loans
04.2012 - 05.2017
Certificate of Completion - The 7 Habits of Highly Effective People®
Franklin Covey Continuing Education
01.2002 - 03.2002
Retail Sales Manager
Art Van Furniture
01.2002 - 04.2012
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