Michael Shannon
Toms River,NJ
Summary
Dedicated and well-rounded IT professional with a solid foundation in computer systems and technology. I am eager to leverage my technical skills and enthusiasm for problem-solving to contribute effectively in a Level 1 IT role. Proficient in troubleshooting hardware and software issues, installing and configuring systems, and providing excellent customer support. A quick learner with a passion for staying updated the latest industry trends and technologies. Excited to bring my strong analytical and communication skills to a dynamic IT team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager /IT Technician
A1 Tents and Party Rental
Point Pleasant, NJ
03.2022 - Current
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Resolved hardware issues including replacing parts as necessary for devices such as printers, PC workstations, Monitors, etc.
- Resolved challenges associated with company websites, vendors, and telecoms.
- Assisted in the implementation of new company website designs/features
- Planned delivery routing, team workflows and promotional initiatives.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Martial Arts Instructor
Paul Prendergast Karate
Toms River, NJ
01.2013 - Current
- Demonstrated proper martial arts techniques and helped students practice and master techniques and embrace individual learning needs and realistic goals for advancement.
- Assessed student needs in context of qualifications, limitations, abilities and interests.
- Engaged with students and clients to clearly understand their short-term and long-term goals and formalized and executed plan to meet those goals and drive success.
- Motivated students through positive reinforcement techniques such as rewards or recognition.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Seasonal Client Associate
Merrill Lynch, Pierce, Fenner & Smith Incorporated
Toms River, New Jersey
01.2020 - 10.2021
- Provide dedicated and professional assistance to multiple Financial Advisors and Senior Client Associates. Including software/hardware troubleshooting and maintenance
- Deliver excellent and consistent service to Clients regarding banking products, policies, and procedures
- Partner with other Client Associates to drive client engagement and enrollment in MyMerrill
- Assists the Resident Director and the Resident Director’s Assistant with many day-to-day tasks involving account maintenance, periodic data updates, as well as ensuring documents on file are current and correct
- Consistently keeping up-to-date on current branch initiatives while doing own due diligence to become subject matter expert on products and services.
Internship
Merrill Lynch, Pierce, Fenner & Smith Incorporated
Toms River, NJ
01.2017 - 01.2019
- Worked as an intern for three summers at the Toms River branch of Merrill Lynch
- Organized lists of businesses, created spreadsheets, facilitated inbound and outbound phone calls, and supported several teams by creating investment books
- Aided Operations Specialist with weekly tasks such as filing check print logs and deposit reports
Education
B.S., Business Administration - Management & Decision Sciences
Monmouth University
A.S.B.A Business Administration -
Ocean County College
Skills
- Enthusiastic: Recognized for positive mindset, ability to communicate, motivate, and focus the efforts of others
- Coachable: Ambitious to learn new skills and sharpen current skills
- Organized: Effective and efficient multi-tasker, able to handle many work-loads at once in systematized fashion
- Resourceful: Proven track record of exercising good judgment and outside the box thinking to contribute to more efficient operation
- Industrious: Consistent history of managing demanding undertakings and achieving results due to strong work ethic
- Customer Service: Long history of providing excellent service to clients by utilizing excellent communication skills
Certification
Certification of Sensei- Second Degree Black Belt in Black Cat Kenpo and small-circle jiu-jitsu.
References
References available upon request.
Timeline
Operations Manager /IT Technician
A1 Tents and Party Rental
03.2022 - Current
Seasonal Client Associate
Merrill Lynch, Pierce, Fenner & Smith Incorporated
01.2020 - 10.2021
Internship
Merrill Lynch, Pierce, Fenner & Smith Incorporated
01.2017 - 01.2019
Martial Arts Instructor
Paul Prendergast Karate
01.2013 - Current
B.S., Business Administration - Management & Decision Sciences
Monmouth University
A.S.B.A Business Administration -
Ocean County College
Certification of Sensei- Second Degree Black Belt in Black Cat Kenpo and small-circle jiu-jitsu.
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