MICHAEL SHEMA
Forest Hills,NY
Summary
Adept at managing high-pressure situations, I excelled in task prioritization and customer service at CATCH NYC, enhancing guest satisfaction and operational efficiency. My collaborative teamwork and mastery in sanitation practices significantly contributed to a positive dining experience, showcasing my ability to blend hard and soft skills effectively.
Overview
9
9
years of professional experience
Work History
Food Runner
CATCH NYC
09.2019 - 11.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Food Runner
Cheesecake Factory Inc
02.2018 - 05.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Barback
BIERSTRASSE HARLEM BEER GARDEN
03.2016 - 09.2016
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area for special events.
Education
High School Diploma -
HIGH SCHOOL For ARTS & BUSINESS
CORONA NEW YORK06-2015
Skills
- Rapid Learner
- Effective Task Management
- Collaborative Teamwork
- Sanitation Practices
Timeline
Food Runner
CATCH NYC
09.2019 - 11.2024
Food Runner
Cheesecake Factory Inc
02.2018 - 05.2022
Barback
BIERSTRASSE HARLEM BEER GARDEN
03.2016 - 09.2016
High School Diploma -
HIGH SCHOOL For ARTS & BUSINESS
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