Edwin Carsolio
Regal Cinemas
Fort Myers,FL
2
Languages
4
years of professional experience
Detail-oriented Customer Service Professional experienced in enhancing customer experiences while adhering to safety protocols and managing inventory. Developed strong problem-solving skills in fast-paced hospitality environments, contributing to improved service processes and operational efficiency. Committed to delivering outstanding guest experiences and fostering positive team collaboration.
Personable and organized candidate with strong communication skills and positive attitude. Possesses knowledge in customer service and hospitality software, including proficiency in handling reservations and managing check-ins/check-outs. Committed to providing exceptional guest experiences and ensuring smooth front desk operations.
Developed skills in fast-paced hospitality environment, focusing on exceptional customer service and efficient administrative support. Demonstrates strong organizational and multitasking abilities, with experience in handling guest inquiries and managing reservations. Seeking to transition into new field, leveraging transferable skills to contribute effectively.
Work History
Food Runner
5 Months- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Supported team in maintaining high standards of service quality and efficiency during busy shifts.
- Trained new staff on food running procedures and restaurant protocols for consistency.
- Implemented suggestions for menu presentation improvements based on customer feedback.
- Greeted customers and provided outstanding customer service.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Received countless positive comments and feedback from guests regarding professionalism, friendliness, and helpfulness.
Worker
1 Year 2 Months- Provided excellent customer service throughout each shift.
- Supported team members in daily tasks to enhance overall workflow.
- Assisted team members with daily tasks and responsibilities.
- Monitored inventory levels for timely replenishment of supplies.
- Created strategies to streamline customer service processes for better customer satisfaction.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Maintained cleanliness of assigned areas using appropriate cleaning supplies and techniques.
- Recognized as Employee of the Month for consistently providing outstanding customer service and creating positive experiences for guests.
Food Runner
3 Months- Delivered food orders promptly to ensure exceptional guest satisfaction.
- Assisted servers by communicating special requests and dietary restrictions effectively.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Monitored inventory levels and reported shortages to management for timely replenishment.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Cashier
7 Months- Maintained clean, organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, ensuring satisfaction and loyalty.
- Assisted customers with product inquiries and provided excellent service.
- Handled cash, credit, and debit transactions with accuracy and security.
Online Personal Shopper
11 Months- Guided customers in product selection tailored to individual preferences and needs.
- Assisted customers in selecting products based on preferences and needs.
- Managed online orders using e-commerce platforms and inventory systems.
- Addressed customer inquiries swiftly via chat and email to enhance satisfaction.
- Collaborated with logistics partners to ensure punctual delivery of customer orders.
- Collaborated with team members to improve service processes and efficiency.
- Updated product listings with detailed descriptions and images for online visibility.
- Satisfied customers with quick, accurate service under tight deadlines.
Education
Some College (No Degree) - Psychology
High School Diploma
- Wrestling Member
- Photography Member
- James Bilder Scholarship Recipient
- Awarded Estero Artist’s center stage at the Future of Art juried exhibition
- Awarded Art fest
Skills
Customer service
Hospitality expertise
Cleaning
Analytical skills
Safe food handling
Time management
Inventory management
Team support
Restocking
Problem solving
Effective multitasking
Team collaboration
Team collaboration
Adaptability
Strong work ethic
Sense of urgency
Device setup
Rapid learner
Hospitality expertise
Data entry
Teamwork
Shift adaptability
Waste removal
Cleaning sanitation
Problem solving
Hospitality service
Cleanliness
Menu knowledge
Safety awareness
Quick learner
Affiliations
- I often do photographing
- I enjoy to cook
- For a sport i do wrestling
Languages
English
Full Professional
Spanish
Limited Working
Education and Training
true,other
Timeline
Food Runner
The Stage Restaurant
03.2026 - CurrentRead More
Food Runner
Guru Indian Bistro
03.2026 - 06.2026Read More
Worker
Regal Cinemas
06.2025 - CurrentRead More
Cashier
Buger King
10.2023 - 05.2024Read More
Online Personal Shopper
Walmart
10.2022 - 09.2023Read More
Florida SouthWestern State College
Some College (No Degree) from Psychology
Read More
Estero High School
High School Diploma
Read More