Delonte Gary
Elkton,MD
Summary
To obtain a position in a company/ organization where my hard and soft skills as well my knowledge and previous experiences can be utilized to increase customer satisfaction.
I possess well-developed interpersonal skills; I am solution focused as well supportive and cooperative in a team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Runner
Chili's Restaurant
Elkton, MD
04.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Assisted in training new food runners, improving team efficiency and service quality.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Ensured compliance with health and safety regulations during food handling and delivery.
Usher/ Ticket Attendant
Xscape Movie Theatre
Waldorf
09.2019 - 12.2019
- Greet Customers with a smile Politely directing and escorting patrons to their seats
- Providing patrons with outstanding customer service and all movie updates and or movie info Checking assigned section for cleanliness Check with customers to ensure their overall satisfaction
- Thank customers for their business, invite them to return
- Maintain a clean, sanitary, and organized service area
- Visually sweep the theaters to check for potential safety issues and lost and found items
- Must be aware of, and follow, the proper procedures for assisting patrons with disabilities.
District Moving Companies
Waldorf
06.2017 - 07.2017
- Wrapped and packed items in preparation for move
- Loaded items onto truck
- Moved all items to destinations in a proper manner
- Unloaded/unpacked items once they reach their destinations.
Line Cook
Dickeys BBQ
Waldorf
06.2016 - 07.2016
- Set up stations and collected all necessary supplies to prepare a menu for service
- Prepared a variety of foods, including meat, seafood, poultry, and vegetables
- Ensured the correct temperature of food
- Always maintained an organized and sanitized work area
- Cleaned kitchen before and after shift.
Line Cook
Lefty's BBQ
Waldorf
04.2016 - 07.2016
- Set up stations and collected all necessary supplies to prepare a menu for service
- Prepared a variety of foods, including meat, seafood, poultry, and vegetables
- Ensured the correct temperature of food
- Always maintained an organized and sanitized work area
- Cleaned kitchen before and after shift.
Education
Building Paths Program / Melwood/ College of Southern MD
07.2021
High School Diploma -
Thomas Stone High School
Waldorf, MD01.2016
Skills
- Customer service
- Detail oriented/ Solution Focused
- Good Communication Skills verbal and written
- Team- Player and leadership abilities
- Load & Unload
- Kitchen Experience
- Moving Experience
- Meal Preparation
- Warehouse Experience
- Cleaning Experience
- Restaurant experience
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Strong teamwork
- Customer Service
- Effective Multitasking
- Sense of urgency
- Flexible Schedule
- Bussing Tables
- Restaurant Etiquette
- Cleaning and sanitizing
- Safe Food Handling
- Cash Handling
- Hospitality service expertise
- Cleanliness
- Anticipating Customer Needs
- Server Support
- Menu Memorization
- Memory retention
- Supply Restocking
- Food safety knowledge
- Meal delivery
- Order Verification
- Food Preparation
- Food presentation
- Language Fluency
- Table Bussing
- Fine Dining
- Order Management
- Heavy Lifting
- Order delivery practices
- Table Setting
- Menu familiarity
- Performance Improvement
- Efficient Movement
- Training and mentoring
- Food Delivery
- Service station maintenance
- Foodservice
- Issue Resolution
- Kitchen Support
- Kitchen Communication
- Food Running
- Clear Communication
- Attention to Detail
- Issue Escalation
- Beverage Preparation
- Proficient in Software
- Guest service
- Problem-Solving
- Timely food delivery
- Cleaning
- Decision-Making
- Customer Relations
- Relationship Building
- Team Leadership
- Safety awareness
- Food Safety
- Conflict Resolution
- Computer Skills
Certification
- Construction Trade Core Skills
- Excavations Safety
- Confined Space Entry
- National Safety (First Aid/ CPR)
- OSHA 10 Construction
- ATSSA (Flagger Certification Training)
- ServSafe
References
Available Upon Request
Timeline
Food Runner
Chili's Restaurant
04.2024 - Current
Usher/ Ticket Attendant
Xscape Movie Theatre
09.2019 - 12.2019
District Moving Companies
06.2017 - 07.2017
Line Cook
Dickeys BBQ
06.2016 - 07.2016
Line Cook
Lefty's BBQ
04.2016 - 07.2016
Building Paths Program / Melwood/ College of Southern MD
High School Diploma -
Thomas Stone High School