Michael Sheriff
St Louis,MO
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
7
7
years of professional experience
Work History
Customer Service
Velvet Freeze
05.2017 - Current
- Resolved customer service issues related to pricing or discounts.
- Generated reports for customer service issues and repair records.
- Maintained customer service standards..
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted sales by effectively training and mentoring team members in sales techniques and product knowledge.
- Enhanced customer satisfaction by resolving complex issues promptly and providing exceptional service.
Education
No Degree - Liberal Arts And General Studies
St. Louis Community College
St Louis, MO05.2025
High School Diploma -
Eureka High School
Eureka, MO05.2018
Skills
- Conflict Resolution
- Telephone Etiquette
- Written Communication
- Process Improvement
- Active Listening
- Time Management
- Positive Attitude
- Attention to Detail
- Effective Communication
- Customer Service
- Calm and Professional Under Pressure
Basic Understanding of Insurances
Basic knowledge on how insurances affect on the revenue cycle.
Timeline
Customer Service
Velvet Freeze
05.2017 - Current
No Degree - Liberal Arts And General Studies
St. Louis Community College
High School Diploma -
Eureka High School
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