Michael Sherwood
Beaverton,OR
Summary
A passionate people leader, change agent and problem solver for the physical security industry; applying extensive experience and skills to advancing the ethical application of video technologies to make the world a more safe, fair and efficient community.
Overview
23
23
years of professional experience
Work History
Senior Field Solution Architect
CDW
Lincolnshire, IL (Remote Position, Working From Beaverton, OR)
02.2020 - Current
- Establishing relationships with sales teams to build trust and provide education of the physical security market
- Consulting with current and prospective customers to understand their physical security and overall business needs and applying solutions from a broad range of products and services to best meet customer objectives
- Advocate for customers toward vendors for product enhancement and feature additions
- Increased territory year over year sales by 25% and 20% for 2020 and 2021 respectively
- Perform evaluation of vendor products for inclusion to CDW's portfolio based on product viability, fit with customer requirements, market potential and positive addition to product mix.
Owner
Sherwood Consulting
Beaverton, OR
07.2019 - 02.2020
- Consulted with clients relating to strategic product direction
- Established Agile Strategic Planning methodologies to remove bias from decision making processes by collecting and applying fact based data
- Decreased product speed to market by 30%
Director of Technical Operations
Milestone Systems, Inc.
Beaverton, OR
09.2016 - 07.2019
- Full management responsibilities for Milestone Technical Support, Pre-sales Engineering, Professional Services, Training Delivery, Alliances and Custom Software Development.
- Leading 7 direct reports and 65 engineers and project managers through shared vision with clear line of sight to company goals and targets and focus on integrity, values and customer centric mentality.
- Focused on bringing tools, automation and process efficiencies to Technical Operations to ensure scalability through optimized investments.
- Providing industry thought leadership related to Augmented Intelligence (AI) and Cybersecurity through public speaking engagements, panel discussions and publications.
Director of Technical Services
Milestone Systems, Inc
Beaverton, OR
01.2015 - 09.2016
- Management responsibilities for Pre-sales Engineering, Professional Services and Training Delivery.
- Led projects to web enable server calculations and advance demo and pilot installation efficiencies.
- Matured internal processes and cross department collaboration through execution toward a 3 year planned build out of technical services.
Professional Services Manager
Milestone Systems, Inc.
Beaverton, OR
01.2014 - 01.2015
- Created Milestone's first Professional Services division building process, tools and documents from scratch collaborating with legal, sales and other Milestone technical departments
- Oversaw and provided project management for professional services projects and training delivery services
- Integrated new Milestone employees from the acquisition of Milestone's training partner; imparting Milestone's values, fostering inclusiveness, and promoting employee first culture.
Senior Solutions Engineer
Milestone Systems, Inc
Beaverton, OR
09.2011 - 01.2014
- Provided technical leadership within the Americas Pre-sales organization as the first Senior Solutions Engineer within Milestone
- Led project for optimizing system design through performance testing and creation of comprehensive server calculation model that reduced the amount of effort to create calculations by 500%
- Authored white papers and best practice guides
- Created Milestone Design Center concept; a document inclusive of best practices that could be easily modified to provide installation specific best practice guidance to System Integrator's and end users, reducing Milestone implementation support cases by 20%
- Led efforts to collect feedback from key enterprise accounts and acted as liaison with product management to help prioritize product features additions and performance improvements based on in-field performance data and experiences.
Solutions Engineer
Milestone Systems, Inc
Beaverton, OR
01.2008 - 09.2011
- Technical subject matter expert on Milestone software and related supporting hardware and software components with heavy focus on server, storage and virtualization technologies
- Led customer facing technical discussions and presentations
- Built trust with key partners and end users to close opportunities
- Technical leader within Americas pre-sales team and globally
- Input key product design insight, supported by testing, to product management and R&D teams to facilitate better utilization of hardware and virtualization technologies.
Account Manager, Sales Engineer and Service Manager
ISG Technology, Inc
Wichita, KS
06.1999 - 12.2007
- Started ISG in sales as Account Manager responsible for soliciting new hardware, software and services business. Successfully built new business from $0 to $2 million in annual revenue with strong focus on building trust through technical expertise.
- Technical subject matter expert and design specialist for 4.5 years with heavy focus on SAN storage, Virtualization, IP Telephony and Video Surveillance.
- Co-led spin up of Milestone's Digital Video Surveillance business in 2005 with key partners in Axis and Milestone and became ISG's primary subject matter expert in physical security.
- Managed services department with full people and project management responsibilities for 1 year before pursuing new opportunities with Milestone.
Education
Cultural Anthropology
Wichita State University
Wichita, KSHigh School Diploma -
Wichita East High School
Wichita, KS05.1997
Skills
- Video Management Subject Matter Expert
- Storage Technologies
- Public Speaking
- Professional Services
- Virtualization
- Cloud Computing
- Video Analytics
- People Management and Leadership
- Thought Leadership
- Visionary
- Solution Selling
Timeline
Senior Field Solution Architect
CDW
02.2020 - Current
Owner
Sherwood Consulting
07.2019 - 02.2020
Director of Technical Operations
Milestone Systems, Inc.
09.2016 - 07.2019
Director of Technical Services
Milestone Systems, Inc
01.2015 - 09.2016
Professional Services Manager
Milestone Systems, Inc.
01.2014 - 01.2015
Senior Solutions Engineer
Milestone Systems, Inc
09.2011 - 01.2014
Solutions Engineer
Milestone Systems, Inc
01.2008 - 09.2011
Account Manager, Sales Engineer and Service Manager
ISG Technology, Inc
06.1999 - 12.2007
Cultural Anthropology
Wichita State University
High School Diploma -
Wichita East High School