Michael Shipe
Harrisburg
Summary
Adept at enhancing customer experiences and streamlining database management, I excelled in roles at Springs Connect, LLC, and Ingram Micro. Leveraging problem-solving skills and a proficiency in data entry, I significantly contributed to team goals and customer satisfaction. My ability to combine effective communication with technical acumen stands out, consistently meeting productivity targets.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Springs Connect, LLC
06.2021 - Current
- Make outbound calls and set appointments for numerous home improvement companies.
- Collect data and information from previous customers in high call volume while providing an efficient and pleasant customer service experience.
- Enter data into Lead Perfection, a dats entry program that keeps detailed information on customers and what home improve projects have been done for them.
Warehouse Picker
Ingram Micro
12.2020 - 03.2021
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
Education
High School Diploma -
Carlisle Senior High School
Carlisle, PA06.1995
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Communicating with clients
- Customer communications
- Call control
- Answering questions
- Complaint resolution
- Appointment scheduling
- Product knowledge
- Gathering information
- Inbound phone call management
- Customer service optimization
- Database research
Timeline
Call Center Representative
Springs Connect, LLC
06.2021 - Current
Warehouse Picker
Ingram Micro
12.2020 - 03.2021
High School Diploma -
Carlisle Senior High School
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