Michael Short
Spencer
Summary
Dynamic store manager with expertise in customer service, problem-solving, and retail inventory management. Proven track record of developing effective merchandising strategies to enhance sales and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
C's Spencer Liquor
Spencer, IA
09.2024 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Supervised staff performance, providing training and support to enhance team efficiency.
- Developed and implemented merchandising strategies to increase product visibility and sales.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve profitability.
- Collaborated with suppliers to negotiate favorable terms, improving product offerings and cost efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Certified Peer Support Specialist
Mohave Mental Health Clinic
Kingman, AZ
03.2019 - 07.2019
- Facilitated peer support groups to promote mental wellness and recovery strategies.
- Collaborated with interdisciplinary teams to develop personalized care plans for clients.
- Provided crisis intervention and de-escalation techniques to ensure client safety.
- Assisted clients in navigating community resources and support systems effectively.
- Documented client progress and feedback, maintaining accurate records for treatment continuity.
- Participated in ongoing training sessions to enhance skills in peer support methodologies.
- Advocated for client needs within treatment settings, fostering a supportive environment for recovery.
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
Education
No Degree -
GED -
Acalanis High School
06-1978
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Outstanding communication skills
- Store merchandising
- Retail inventory management
- Shift scheduling
- Employee training
Certification
- Certified Peer Support Specialist, Mohave Mental Health - [Timeframe]
- Level II NDT tech, Sperry Rail Service - [Timeframe]
Timeline
Store Manager
C's Spencer Liquor
09.2024 - Current
Certified Peer Support Specialist
Mohave Mental Health Clinic
03.2019 - 07.2019
No Degree -
GED -
Acalanis High School