Summary
Overview
Work History
Education
Skills
References
Timeline
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MICHAEL SIERRA

Martinsburg,WV

Summary

Dedicated and adaptable with a drive for improvement through continuous learning and professional development. Confident working in customer services and tech troubleshooting within fast-paced/high stress environments. Proficient in inventory management, technology servicing, and maintaining a positive and efficient workplace.

Overview

3
3
years of professional experience

Work History

Sales Advisor

Best Buy Stores
07.2024 - Current
  • Engaged with customers to understand their needs and provided tailored product recommendations
  • Demonstrated product features and benefits, including technology and electronics
  • Handled customer inquiries, complaints, and returns professionally and efficiently
  • Maintained a clean and organized sales floor, ensuring merchandise was well-stocked and displayed effectively

Assistant Manager & Tech Lead

Activate Games LLC
10.2021 - 07.2024
  • Upheld company standards, ensuring a high level of guest satisfaction
  • Optimized stock levels through efficient inventory management
  • Actively involved in Game Room servicing, including soldering, crimping, and other responsibilities regarding troubleshooting/replacing faulty components and modules respectively
  • In charge of overseeing day-to-day operations, maintaining a healthy workplace for employees, and a positive environment for guests

Education

GED High School Equivalency Diploma -

Commonwealth of Kentucky
06.2024

Skills

  • Tech-Savvy

    • Technologically and mechanically inclined, can carry out processes with a keen attention to detail

  • Adaptability

    • Able to quickly assess a situation and react calmly and appropriately

  • Quick Learner

    Committed to ongoing learning and development, continuous improvement mindset

  • Analytical Thinking

    • Developed strong problem-solving skills through academic and professional experiences

  • Customer Service Experience

    • Proficient in high-level communication for excellent customer experiences

References

  • Joshua Whisenant

Associate Manager, Quality Control

Activate Games, Louisville, KY

jwhisenant@activate.games, (270) 293-2288

October 2021- July 2024


  • Nick Newman

Experience Manager

Best Buy Stores, Martinsburg, WV

nick.newman@bestbuy.com, (540) 877-4969

July 2024 - Present

Timeline

Sales Advisor

Best Buy Stores
07.2024 - Current

Assistant Manager & Tech Lead

Activate Games LLC
10.2021 - 07.2024

GED High School Equivalency Diploma -

Commonwealth of Kentucky

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MICHAEL SIERRA