Michael Silver
Hawkstone Country Club
Orlando,WV
1
Certification
4
years of professional experience
Dynamic professional with a proven track record of delivering exceptional customer service and enhancing guest experiences through effective communication and teamwork. Known for a proactive problem-solving approach and a commitment to fostering positive relationships with clients and colleagues. Passionate about contributing to team success and advancing organizational goals.
- LinkedIn: https://www.linkedin.com/in/michael-silver-ii/
Work History
Outside Attendant
1 Year 2 Months- As an outside service attendant at Hawkstone Country Club, I Greeted and assisted guests with their needs throughout the facility.
- Maintained cleanliness and organization of outdoor areas and facilities.
- Assisted in setup and breakdown of events and tournaments.
- Collaborated with team members to deliver efficient service during peak hours.
- Ensured safe operation of golf carts and other outdoor vehicles.
- Greeted customers and provided exceptional customer service.
- Educated guests on club policies and amenities available at the facility.
Outside Attendant
8 Months- Greeted members and guests upon arrival at the country club.
- Maintained cleanliness and organization of golf carts and facilities.
- Provided excellent customer service to enhance guest experiences.
- Collaborated with team members to ensure efficient daily operations.
- Processed rental transactions and managed inventory of golf supplies.
- Responded to inquiries about course policies and services effectively.
- Greeted guests with positive and engaging attitude to promote superior experiences.
- Assisted with staging and execution of tournaments and events.
- Handled customer complaints in a professional manner.
- Picked up golfers in parking lot, loaded clubs on carts and transported guests to range.
Lifeguard
1 Year 4 Months- Monitored pool activities to ensure swimmer safety and adherence to rules.
- Responded swiftly to emergencies, providing first aid and CPR as needed.
- Conducted regular inspections of pool facilities for cleanliness and safety hazards.
- Assisted with swim lessons, providing guidance and support to participants.
- Provided customer service by addressing inquiries and resolving concerns from guests.
- Trained new employees on job duties including safety protocols, customer service expectations and emergency response procedures.
- Maintained order in the pool area, ensuring all guests followed posted rules and regulations.
- Assisted patrons with swimming instruction and technique improvement.
- Attended regular staff meetings to discuss new policies, procedures and safety issues.
- Instructed classes in basic swimming skills including floating, kicking, treading water and stroke development.
- Inspected pool areas for cleanliness, reporting any concerns to supervisor immediately.
Education
High School Diploma
Bachelor of Science - Integrated Business
Associate of Arts - Business Administration
Skills
Customer service
Event setup
Facility maintenance
Inventory management
Safety compliance
Accomplishments
- I was awarded the honor of Eagle scout in Boy Scouts in 2022. Earning the rank of Eagle Scout taught me the value of discipline, leadership, and perseverance—skills that directly translate to success in the workplace. The experience of planning and executing a service project strengthened my ability to manage responsibilities, work with a team, and see complex tasks through to completion.
Certification
- CPR certified
Additional Information
Skilled in Microsoft Excel
Timeline
Outside Attendant
Hawkstone Country Club
05.2024 - 07.2025Read More
Outside Attendant
Timuquana Country Club
05.2023 - 01.2024Read More
Lifeguard
City of Jacksonville
05.2021 - 09.2022Read More
Paxon School For Advanced Studies
High School Diploma
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Univerity of Central Florida
Bachelor of Science from Integrated Business
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Santa Fe College
Associate of Arts from Business Administration
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