Michael Silvola
Rochester Hills,MI
Summary
Excellent customer service involves meeting and surpassing expectations. I enjoy showing the customer how important they are to us and to the business by interacting with them in a friendly, helpful and positive way.
Overview
5
5
years of professional experience
Work History
Key Carrier
TJ Maxx
05.2021 - 01.2024
- Driving store OSAT encouraging and coaching associates on opening store credit cards
- Developing associates on front end readiness and proper ringing sequences
- Merchandising product and handling product delivery and shipments.
- Enhanced store security by conducting regular audits and maintaining strict key control procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
Key Holder
DKNY
11.2020 - 01.2021
- Serve customers by helping them select products
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Provides outstanding customer service.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Sales Associate
Southern Elegance Candle
05.2020 - 10.2020
- Greeting customers
- Operating cash registers
- Increasing in store sales
- Maintaining sales floor appearance.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Team Lead
Stabil Communications
01.2019 - 05.2020
- Prep orders for delivery
- Answer customer questions regarding products
- Cross-selling products.
- Mentored and guided employees to foster proper completion of assigned duties.
Education
Holly High School
Holly, MI05.2010
Skills
- Leadership Development
- Staff Coaching and Training
- POS Terminal Operation
- Sales floor organization
- Cash Handling
- Customer Service Management
- Merchandise Promotion and Display
- Multitasking and Prioritizing
- Cash Handling and Reconciliation
Timeline
Key Carrier
TJ Maxx
05.2021 - 01.2024
Key Holder
DKNY
11.2020 - 01.2021
Sales Associate
Southern Elegance Candle
05.2020 - 10.2020
Team Lead
Stabil Communications
01.2019 - 05.2020
Holly High School