Michael Sims
Jacksonville,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Customer Service Rep
Dailys
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Regional Sales Manager
SAS Security Solutions LLC.
06.2023 - 08.2024
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
Sales Associate
Wireless Vision, T-Mobile
09.2022 - 06.2023
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Collected payments and provided accurate change
- Worked with fellow sales team members to achieve group targets
- Answered product questions with up to date knowledge of sales and promotions
- Developed trusting relationships with customers by making personal connections
- Built and maintained relationships with peers and upper management to drive team success.
Valet Attendant
Propark Mobility
07.2022 - 09.2022
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth
- Parked and retrieved guest vehicles quickly to avoid long wait times
- Greeted guests and answered questions about valet service, directions and local attractions
- Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
Security Installation Technician
Verigent
02.2022 - 06.2022
- Tested equipment, connections and signals to verify security system functionality
- Planned security installations by surveying locations, laying out equipment and reading wiring plans
- Communicated with customers regarding progress of equipment installation projects
- Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
Car Salesman
Kia Motors
03.2021 - 01.2022
- Followed up with customers to build long-term relationships and successful referrals
- Explained differences between models to clients, comparing and discussing capabilities and features
- Greeted customers at arrival to build positive relationships and discuss vehicles
- Managed sales negotiations and financing options
- Responded to inquiries from potential customers via email and telephone
- Showcased vehicle features and took customers on test drives in local area
- Educated customers about sales processes, warranty requirements and service standards.
Outbound Warehouse Associate
Amazon
07.2020 - 12.2020
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate
- Inspected and recorded incoming and outgoing orders for count, damage and dates
- Consulted item numbers and storage locations to stock warehouse quickly and efficiently
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department
- Examined shipment contents and compared with manifests, invoices or orders to verify accuracy.
Overnight Stocker
Winn Dixie
05.2019 - 08.2019
- Removed product from boxes and placed on shelves according to merchandising guidelines
- Followed instructions to properly arrange merchandise items
- Picked up boxes and related trash from sales floor
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized
- Observed strict safety measures while stocking shelves to prevent falls and mishaps
- Removed expired and overripe items to provide freshest options and eliminate health risks
- Assisted customers with product, promotion and policy information.
Education
GED -
Sandalwood High School
Skills
- Rapport Building
- Going Beyond the Sale
- Relationship selling
- Retail loss prevention
- Cash handling accuracy
- Merchandising knowledge
- Negotiation Tactics
- Written and oral communication skills
Timeline
Customer Service Rep
Dailys
08.2024 - Current
Regional Sales Manager
SAS Security Solutions LLC.
06.2023 - 08.2024
Sales Associate
Wireless Vision, T-Mobile
09.2022 - 06.2023
Valet Attendant
Propark Mobility
07.2022 - 09.2022
Security Installation Technician
Verigent
02.2022 - 06.2022
Car Salesman
Kia Motors
03.2021 - 01.2022
Outbound Warehouse Associate
Amazon
07.2020 - 12.2020
Overnight Stocker
Winn Dixie
05.2019 - 08.2019
GED -
Sandalwood High School
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