TAIJAIH GILLIS
Houston,TX
Summary
Dynamic customer service expert with significant experience in call center environments. Skilled in problem-solving and technical support, with a history of building rapport and delivering solutions under pressure. Capable of utilizing active listening and database research to improve customer experiences.
Overview
7
7
years of professional experience
Work History
PT Customer Service Rep
Shyft Off
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Benefits Specialist Hybrid
Memorial Hermann
03.2023 - Current
- Handled high call volumes while ensuring quality service standards were met.
- Demonstrated strong communication skills through active listening and effective solutions.
- Adhered to established procedures during customer interactions.
- Utilized multiple computer systems and search tools to retrieve information efficiently.
- Coordinated open enrollment periods for employee benefits, providing education on options available to make informed decisions about coverage selections.
- Coordinated employee training sessions on benefits programs and offerings, fostering a deeper understanding of available options and promoting informed decision-making during open enrollment periods.
- Managed annual open enrollment process, ensuring accurate information dissemination and timely completion by employees.
- Implemented proactive outreach campaigns to educate employees on upcoming open enrollment periods and important deadlines.
Customer Care Representative
HBO Max
11.2020 - 12.2022
- Answered inbound calls from customers, providing accurate information and resolving customer issues efficiently.
- Researched potential solutions using available resources when necessary.
- Met performance goals and call center metrics in fast-paced performance setting.
- Utilized effective communication skills to provide customers with solutions to their inquiries.
- Used database system to record notes and call information.
Customer Service Representative
Startek
05.2018 - 08.2020
- Applied active listening techniques when responding to customer inquiries or complaints.
- Performed data entry tasks accurately into internal systems as needed.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Assisted customers with technical issues related to products and services via chat, email, and telephone.
- Demonstrated ability to provide exceptional customer service through live chat interactions.
Education
High School Diploma - undefined
Ross Shaw Sterling High School
Skills
- Customer service and support
- Data entry and database research
- Technical support and problem-solving
- Adaptability and flexibility
- Call center operations
- Rapport building
- Active listening and communication
- Critical thinking and analysis
- Computer proficiency
Languages
English
Full Professional
Timeline
PT Customer Service Rep
Shyft Off
01.2024 - Current
Benefits Specialist Hybrid
Memorial Hermann
03.2023 - Current
Customer Care Representative
HBO Max
11.2020 - 12.2022
Customer Service Representative
Startek
05.2018 - 08.2020
High School Diploma - undefined
Ross Shaw Sterling High School
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