Michael Singleton
Chicago,IL
Summary
Driven by a results-focused approach, I leveraged my expertise in sales strategies and exceptional communication at Walgreen's Pharmacy to foster team collaboration, enhance customer service, and drive sales growth. My leadership as Store Manager at Foot Locker demonstrated significant improvements in customer satisfaction and operational efficiency, showcasing my ability to blend hard and soft skills effectively.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Walgreen's Pharmacy
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Owner
Self Employed Web
Chicago, IL
08.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Interacted well with customers to build connections and nurture relationships.
Hardside Keyholder
Bed Bath & Beyond
Chicago, IL
10.2011 - 07.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Store Manager
Foot Locker
Chicago, IL
05.2007 - 10.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor In Business Administration -
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Product and service knowledge
- Sales Strategies
- Sales Growth
- Customer Service
- Decision-Making
- Excellent Communication
Timeline
Owner
Self Employed Web
08.2023 - Current
Hardside Keyholder
Bed Bath & Beyond
10.2011 - 07.2023
Store Manager
Foot Locker
05.2007 - 10.2011
Assistant Manager
Walgreen's Pharmacy
Bachelor In Business Administration -
Southern Illinois University, Carbondale