Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michael Slagle

6969 Hunt Drive, Macungie,PA

Summary

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

30
30
years of professional experience

Work History

Team Leader, iSeries Operations - JLG Account

Global Data Consultants
4530 Lena Drive, Mechanicsburg, PA 17055
04.2017 - Current
  • Monitor, maintain the efficiency, and communications of two IBM Power 10 iSeries 9105 systems with multiple partitions running Infor XA ERP (formerly MAPICS).
  • Ensure XA Power-Link availability, and work with the environment statuses as needed.
  • Process new user profile requests for XA.
  • Assist the OSK Platform Services - iSeries Team with iSeries PTF downloads/applications.
  • Create and maintain iSeries printers and output queues for XA users.
  • Create new XA Production jobs.
  • Monitor and maintain existing job schedules through ROBOT and IBM Job Scheduler.
  • Process XA job streams through ROBOT and IBM Job Scheduler. Create and maintain ROBOT Date Objects and ROBOT/Replay Objects.
  • Research XA production job errors. Resolve or escalate as needed.
  • Submit iSeries daily and weekly backup processes using BRMS software and relevant control groups. Create new and maintain existing BRMS backup control groups.
  • Perform monthly XA file reorganizations.
  • Perform XA production file restores.
  • Apply XA PTF's.
  • Maintain two CyberNetics Virtual LTO-7 tape libraries, and perform tape management.
  • Process MKS Implementer requests for XA program changes.
  • Work with XA data replication through MIMIX. Maintain accurate data synchronization.
  • Process Operations' requests submitted via the ServiceNow Ticketing System.
  • Perform monthly iSeries patching/PTFs for all development and production servers.
  • Assist the XA Architecture Team with performing monthly XA Client Build upgrades.
  • Mentored junior team members in problem-solving and decision-making skills.
  • Established clear expectations for employees, providing guidance when needed.
  • Conducted regular performance reviews to assess individual team member progress.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Mentored junior staff in best practices and effective problem-solving techniques.
  • Delegated daily tasks to team members to optimize group productivity.

Operations Analyst

Olympus Corporation of the Americas
3500 Corporate Parkway, Center Valley, PA 18034
05.2006 - 04.2017
  • Monitor, maintain efficiency and communications of 2 IBM Power 8 iSeries 9117 systems with multiple partitions containing ShowCase, J.D. Edwards, SAP, and Domino Servers (Lotus Notes).
  • Process new user profile requests for J.D. Edwards and SAP.
  • SAP Basis Operations (system/client copy, system/client deletes, program dump, and system log analysis among multiple duties).
  • Ensure availability of SAP Business Objects Environment. Resolve issues and escalate as necessary.
  • Assist Tech Support team with iSeries PTF downloads/applications, O/S upgrades, hardware upgrades and Disaster Recovery tests.
  • Create new SAP Production jobs. Monitor and maintain existing job schedules through ROBOT and SAP internal scheduler.
  • Process JDE job streams through ROBOT and IBM Job Scheduler.
  • Research SAP and JDE production job errors. Resolve or escalate as needed.
  • Submit iSeries backup processes using BRMS software and relevant control groups. Create new and maintain existing BRMS backup control groups.
  • Check status of TSM (Tivoli) backups. Report and re-run as required
  • Perform monthly SAP File Reorganizations.
  • Perform JDE/SAP production file restores and Lotus Notes restores.
  • Maintain two IBM 3584 LTO4 tape libraries. Perform tape management.
  • Process MKS Implementer requests for JDE program changes.
  • Process SAP transports and Charm requests for SAP program changes.
  • Work with SAP and JDE data replication through MIMIX. Maintain accurate data synchronization.
  • Process Operations' requests submitted via the BMC/SDE Ticketing System.
  • Perform monthly Windows patching for all development and production servers.
  • Perform monthly updates to JDE and SAP Vertex Tax Software.
  • Monitor network server environment, documenting problems as required.

Senior Computer Operator

York International Corporation
515 Richland Avenue, York, PA 17403
11.1995 - 04.2006
  • Monitor and maintain efficiency of 15 IBM AS/400 systems (type 9406, including 720, 730, 820, 825 and 830 models), ensuring necessary communications among all systems.
  • Assist Tech Support with operating system and hardware upgrades.
  • Execute nightly systems operations of Corporate Data Center.
  • Process and monitor jobs submitted through ROBOT and AS/400 job scheduler.
  • Recognize, research and resolve problems as required, documenting via Remedy.
  • Execute nightly and weekly BRMS backups and weekly IPL's.
  • Execute nightly and weekly backups on AIX systems.
  • Execute nightly MAPICS backups and file reorganizations.
  • Monitor network servers, calling for support and documenting problems as required.
  • Maintain BRMS tape inventories for 3590X and 3584 SAN libraries.
  • Maintain Operational procedures, ensuring accurate documentation.
  • Maintain operator logs, turnover, and status reports using MS office documents and spreadsheets
  • Print, assemble and deliver reports.
  • Offer basic user support and answer off-hours help desk calls.

Education

Computerized Accounting

York Technical Institute

Related Coursework and Specialized Training

Skills

  • Exceptional troubleshooter
  • Sound judgment
  • Team building
  • Training and mentoring
  • Procedure development
  • Prioritization
  • Customer-oriented
  • Self-starter
  • Systems analysis
  • Problem resolution
  • Infor XA ERP
  • Backup administration
  • iSeries system management
  • Operations research
  • Root-cause analysis

Accomplishments

  • Automated repeatable tasks where possible to increase efficiency.
  • Assisted in streamlining Operations' tasks.
  • Assisted in the updating of existing procedures.
  • Created new procedures as department workload expanded.
  • Trained new employees and mentored existing team members.

Timeline

Team Leader, iSeries Operations - JLG Account

Global Data Consultants
04.2017 - Current

Operations Analyst

Olympus Corporation of the Americas
05.2006 - 04.2017

Senior Computer Operator

York International Corporation
11.1995 - 04.2006

Computerized Accounting

York Technical Institute

Related Coursework and Specialized Training

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Michael Slagle