Michael Slaughter
Chino Valley,AZ
Summary
Seasoned professional bringing advanced route planning and load management abilities developed over several years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise.
Overview
40
40
years of professional experience
Work History
Owner/Operator
ETA Appliance
Phoenix, Arizona
08.1992 - Current
- Managed daily operations of appliance service and repair business.
- Trained and supervised staff on customer service best practices.
- Established relationships with suppliers for quality parts and materials.
- Oversaw scheduling of service appointments for efficient workflow.
- Implemented inventory management system to track appliance parts.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Developed marketing strategies to promote services in local community.
- Conducted regular inspections of appliances to ensure compliance with safety standards.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
Appliance Repair Technician
Done Right Appliance
Tucson, Arizona
06.1987 - 06.1992
- Diagnosed appliance issues using advanced troubleshooting techniques.
- Repaired a variety of household appliances efficiently and accurately.
- Maintained inventory of tools and replacement parts for timely repairs.
A/C Installer
Dixon Hager
Tyler, TX
06.1986 - 06.1991
- Installed residential and commercial HVAC systems efficiently and accurately.
- Conducted routine maintenance on heating and cooling units regularly.
- Diagnosed system issues using industry-standard tools and techniques.
Education
EPA Certification -
Ferris State University
Athens, Texas 06.1987 - 07.1987
Skills
- Appliance repair
- Inventory management
- Customer service
- Marketing strategy
Websites
Timeline
Owner/Operator
ETA Appliance
08.1992 - Current
Appliance Repair Technician
Done Right Appliance
06.1987 - 06.1992
EPA Certification -
Ferris State University
06.1987 - 07.1987
A/C Installer
Dixon Hager
06.1986 - 06.1991