Michael Small
Plainfield,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Customer Provisioning Engineer
Intercontinental Exchange Inc.
New York, NY
04.2017 - 03.2024
- Participated in team meetings to discuss project progress updates.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Analyzed customer requirements to determine project scope and objectives.
- Applied technical knowledge to help promote safe work environment and enhance customer satisfaction.
- Reviewed customer complaints regarding product performance or functionality issues.
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Collaborated with cross-functional teams throughout the development process to ensure successful outcomes.
Junior Network Engineer
Nyse Euronext
New York, NY
10.2000 - 03.2017
- Provided technical support for users experiencing network-related issues.
- Monitored performance of networks to ensure adequate bandwidth utilization and availability of services.
- Deployed LAN and WAN hardware and software solutions including routers, switches, firewalls, VPNs.
- Installed software updates for servers, workstations, operating systems, firmware upgrades for networking devices.
- Configured, maintained, and monitored network equipment such as routers, switches, firewalls, and wireless access points.
- Troubleshot complex network problems involving multiple systems and protocols.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Replaced faulty or damaged network hardware components to improve performance.
- Performed preventive maintenance of networking hardware and related software.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
Communications Technician 111
Securities Industry Automation Corporation
New York, NY
05.1995 - 09.2009
- Assisted in performing upgrades to existing communication infrastructure.
- Diagnosed and resolved complex network issues in a timely manner.
- Monitored system performance through regular testing of hardware components.
- Supervised junior technicians during installation and repair activities.
- Performed maintenance on communications equipment such as routers, switches, modems, and firewalls.
- Tested and troubleshot copper and fiber optic cables for connectivity issues.
Education
Network Associate. -
Jercity City Technal Instetute
Jersey City, NJ03-1994
Skills
- Process Development
- Process Improvement
- System Troubleshooting
- Root Cause Analysis
- Technical Reporting
- Failure Analysis
- Project Management
References
References available upon request.
Timeline
Customer Provisioning Engineer
Intercontinental Exchange Inc.
04.2017 - 03.2024
Junior Network Engineer
Nyse Euronext
10.2000 - 03.2017
Communications Technician 111
Securities Industry Automation Corporation
05.1995 - 09.2009
Network Associate. -
Jercity City Technal Instetute
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