MICHAEL SMALL
Plainfield,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Over 20 years of experience in providing Networking support for global industry leaders. A dynamic team spirited, performance driven professional with an extraordinary blend of leadership, business, and multi-vendor (Cisco, Juniper, Arista, Nortel, Force10, Ciena 6500,4200, Adva FSP300) industry knowledge. Skilled in providing practical monitoring solutions, managing on-line failure recoveries, and delivering low-cost efficiencies across multiple platforms and geographic locations. Experienced in delivering enterprise-class technology solutions while significantly reduce operational costs through automation efficiencies and cost-effective solutions. Ability to institute and manage a Serious Incident Process (SIP) during customer outages and disruptions. Also able to work independently and in team environment in a professional manner. Establish strong partnerships with various IT Teams, Senior Management and Business Units to promote strategic technology initiatives to support customers and their needs.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Provisioning Engineer
Intercontinental Exchange Inc.
02.2017 - 03.2024
- Participated in team meetings to discuss project progress updates.
- Provided support during installation, maintenance, repair, and calibration of equipment.
- Analyzed customer requirements to determine project scope and objectives.
- Applied technical knowledge to help promote safe work environment and enhance customer satisfaction.
- Reviewed customer complaints regarding product performance or functionality issues
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Collaborated with cross-functional teams throughout development process to ensure successful outcomes.
Network Operations Manager - 2nd Shift.
NYSE Euronext NYSE
01.2011 - 02.2017
- Managed Network Operations staff varying in size from 8 associates in a high stress environment.
- Project assignments
- Implemented and scheduled cross training initiative between various groups.
- Wrote in depth annual performance reviews for all direct reports and conducted quarterly one on one updates with staff.
- Worked closely with Human Resources department while addressing staff disciplinary issues.
- Maintained Staff timesheets and expenses.
- Scheduled staff time off and maintained record of vacation, sick and personal time.
- Managed Incident Management staff (ITIL compliant)
- Ensured that proper process and procedures were followed during troubleshooting and that all issues were addressed within SLA (Service Layer Agreements)
- Escalated issue severity when necessary
- Managed Configuration Management staff (ITIL compliant)
- Ensured that configuration changes were thoroughly QA’d for accuracy and that changes were coordinated with customer, including post deployment testing and customer sign off.
- Managed staff operations of multiple TCP/IP Local Area and Wide Area Networks that interconnected trading systems within NYSE/Euronext environment.
- Networks include various models of Juniper and Cisco routers/switches, Nortel Passport 8600 routers/switches, Ciena 4200/6500 and Nortel 5200 Optical DWDM shelves, ADVA FSP3000
- Expanded SFTI (Secure Financial Transaction Infrastructure) Access Centers throughout the US
- This included the installation of new equipment for inband (Back bone and Customer connections) and out of band (Management)
- Managed staff through the integration of the NYSE (US) and Euronext (EU) network infrastructures.
Junior Network Engineer
NYSE Euronext
10.2000 - 12.2010
- Provided technical support for users experiencing network-related issues
- Monitored performance of networks to ensure adequate bandwidth utilization and availability of services
- Deployed LAN and WAN hardware and software solutions including routers, switches, firewalls, VPNs
- Installed software updates for servers, workstations, operating systems, firmware upgrades for networking devices
- Configured, maintained, and monitored network equipment such as routers, switches, firewalls, and wireless access points
- Troubleshot complex network problems involving multiple systems and protocols
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks
- Replaced faulty or damaged network hardware components to improve performance
- Performed preventive maintenance of networking hardware and related software
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
Communications Technician 111
Securities Industry Automation Corporation
05.1995 - 09.1999
- Assisted in performing upgrades to existing communication infrastructure
- Diagnosed and resolved complex network issues in a timely manner
- Monitored system performance through regular testing of hardware components
- Supervised junior technicians during installation and repair activities
- Performed maintenance on communications equipment such as routers, switches, modems, and firewalls
- Tested and troubleshot copper and fiber optic cables for connectivity issues.
Education
Network Associate -
Jersey City Technical Institute
Jersey City, NJ03.1994
Skills
- Project Management
- Critical Thinking
- Renewable energy
- Bid drafting
- Problem Resolution
- Friendly, Positive Attitude
- Dependable and Responsible
- Customer Service
- Problem-Solving
References
References available upon request.
Certification
juniper JNCIA,JNCIS-ENT
Timeline
Customer Provisioning Engineer
Intercontinental Exchange Inc.
02.2017 - 03.2024
Network Operations Manager - 2nd Shift.
NYSE Euronext NYSE
01.2011 - 02.2017
Junior Network Engineer
NYSE Euronext
10.2000 - 12.2010
Communications Technician 111
Securities Industry Automation Corporation
05.1995 - 09.1999
Network Associate -
Jersey City Technical Institute