Michael Smalls
Orlando
Summary
Dairy/Frozen Manager with over 5 years of experience in high-volume, retail stores. Energetic and passionate with inventory turnover, reducing waste, and leading teams to exceed sales targets. Passionate about natural foods, and dedicated to exceptional customer service.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Dairy/Frozen Manager
Whole foods Market
West Orange
10.2008 - Current
- Managed dairy inventory to ensure product availability and freshness.
- Trained team members on dairy handling and safety procedures.
- Assisted customers with product selections and dietary inquiries.
- Conducted regular quality checks on dairy products to maintain standards.
- Collaborated with suppliers to source high-quality dairy products.
- Resolved customer concerns regarding dairy products swiftly and effectively.
- Pulled out of date products from shelves and cases, disposing of items in proper bins.
- Confirmed pricing accuracy and checked all department signage, maintaining correct sale prices
- Implemented promotional displays to enhance product visibility in-store.
Volunteer
American Cancer Society
New York
02.2007 - 08.2007
- Assisted with Breast Walk for Cancer and Relay for Life
- Provided services in mail room, including sorting/distributing mail and organizing deliveries
- Served as receptionist
- Greeted visitors
- Processed incoming deliveries
- Operated multi-line phone system, transferring calls to multiple offices
- Placed delivered merchandise in stock room
Education
Associate Degree - Business Administration / Management and Marketing
The College of Westchester
White Plains, NY 05.2008 - 12.2009
Skills
- Inventory management
- Food safety
- Customer service
- Products merchandising
- Vendor collaboration
- Pricing accuracy
- Team training
- Resolve customer issues
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Stock control
Timeline
Dairy/Frozen Manager
Whole foods Market
10.2008 - Current
Associate Degree - Business Administration / Management and Marketing
The College of Westchester
05.2008 - 12.2009
Volunteer
American Cancer Society
02.2007 - 08.2007