Michael Smith
Webster,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Associate Pastor
Webster Bible Church
09.2021 - 10.2023
- Wrote sermons, preached regularly, and worked with key church leaders to carry out church mission.
- Planned weekly groups as well as special events and overnight retreats.
- Built lasting relationships with youth and parents or guardians.
- Oversaw all facets of Children's Ministry
- Assisted with organization and implementation of Sunday school activities.
Forklift Operator
Xerox Corporation
09.2020 - 10.2021
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Guest Service Advocate
Target
08.2014 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Education
Bachelor of Arts - Biblical Studies
Midwestern Baptist Theological Seminary
Kansas City, MO12.2026
Bachelor of Arts - Elementary Education
SUNY College At Brockport
Brockport, NYAssociate of Arts - Liberal Arts And General Studies
Monroe Community College
Rochester, NY12.2016
High School Diploma -
Webster Christian School
Webster, NY06.2014
Skills
- Crisis Management
- Mission-Oriented
- Conflict Mediation
- Effective Communication
- Complaint Resolution
- Data Entry
Timeline
Associate Pastor
Webster Bible Church
09.2021 - 10.2023
Forklift Operator
Xerox Corporation
09.2020 - 10.2021
Guest Service Advocate
Target
08.2014 - 09.2018
Bachelor of Arts - Biblical Studies
Midwestern Baptist Theological Seminary
Bachelor of Arts - Elementary Education
SUNY College At Brockport
Associate of Arts - Liberal Arts And General Studies
Monroe Community College
High School Diploma -
Webster Christian School
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