Michael Smith
Ankeny,IA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, customer service interactions and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
2025
2025
years of professional experience
Work History
Customer Relation Clerk
Iowa State Veterinary Diagnostic Laboratory
05.2023 - Current
- Aided in the intake, inventory and transfer of biological samples submitted for testing and disease diagnosis
- Entered client-based information from submission forms and lab reports into laboratory information management software
- Communicate with clients, pathologists, and other ISU staff members on any case issues or testing requests
Operations Manager
Wags Pet Resorts
09.2021 - 05.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Identified and resolved unauthorized, unsafe or ineffective practices
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Devised processes to boost long-term business success and increase profit levels
Manager
Legal Eagle
06.2018 - 09.2021
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
Bank Teller
US Bank
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Skills
- Communication Skills
- Leadership
- Mentoring
- Team Management
- Customer Service
- Human Resources
- Strategic Management
- Analytical Thinking
- Problem Solving
Timeline
Customer Relation Clerk
Iowa State Veterinary Diagnostic Laboratory
05.2023 - Current
Operations Manager
Wags Pet Resorts
09.2021 - 05.2023
Manager
Legal Eagle
06.2018 - 09.2021
Bank Teller
US Bank
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