Michael Smith
Irvington
Summary
Experienced in field operations and technical troubleshooting with a strong track record of resolving complex issues. Expertise in diagnostics and repair ensures optimal equipment performance. Effective communication skills enhance team collaboration and drive client satisfaction.
Overview
20
20
years of professional experience
Work History
Field Technician
Charter Communications, Spectrum
02.2018 - Current
- Maintained comprehensive records of field measurements and associated data.
- Prioritized and managed multiple projects to meet deadlines effectively.
- Collaborated with field technicians to resolve complex technical issues.
- Conducted regular inspections of equipment to identify potential problems.
- Trained new hires on company protocols to enhance departmental productivity.
- Guided technicians in developing essential skills for optimal performance.
- Certified in fibre installation and fibre splicing for specialized tasks.
- Demonstrated proper equipment operation methods to customers post-installation.
Field Technician
Vitel Communication LLC
12.2008 - 02.2018
- Install/Disconnect.
- Troubleshoot problems customers might be having.
- Repair residential cable television and internet services.
Installer
Smart Carpet
08.2006 - 12.2008
- Laid floor coverings in buildings, offices, homes, and businesses
- Measured rooms and prepared specifications for carpet
- Removed and disposed old flooring
- Rolled out, measured, marked, and cut the carpet
- Utilized carpet-laying tools such as carpet shears, knee kickers, wall trimmers, and power stretchers
Flooring Specialist
Home Depot
07.2005 - 08.2006
- Assisted Customers in selecting flooring products and equipment
- Achieved sales goals on a monthly basis
- Trained new employees on flooring products and equipment
Education
Bachelors of Science - Electrical Engineering
Bloomfield College
Bloomfield, NJ01.2005
High School Diploma - undefined
Westside High School
Newark, NJ06.2002
Skills
- Microsoft Office proficiency
- Written and oral communication
- Problem-solving and multitasking
- Warehouse equipment operation
- Valid driver’s license
- Professional communication skills
- Field operations expertise
- Workplace safety practices
- Equipment installation techniques
- Network connectivity solutions
- Hardware and software installation
Timeline
Field Technician
Charter Communications, Spectrum
02.2018 - Current
Field Technician
Vitel Communication LLC
12.2008 - 02.2018
Installer
Smart Carpet
08.2006 - 12.2008
Flooring Specialist
Home Depot
07.2005 - 08.2006
High School Diploma - undefined
Westside High School
Bachelors of Science - Electrical Engineering
Bloomfield College
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