Roger "Lee" Barrett
IT Professional
Bradenton,FL
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
25
25
years of professional experience
1
1
A+ Certification
2
2
Toshiba Authorized Laptop Techician
3
3
Many HP printers certifications
4
4
Zebra thermal printers
5
5
Lenovo desktops and laptops
6
6
Panasonic copiers
Work History
Field Service Technician
Sunshine Ophthalmic LLC
01.2024 - Current
- Diagnose and repair hardware and software for various ophthalmic diagnostic clinical devices.
- Deliver, set up and train customers on ophthalmic equipment.
- Manage inventory for parts on my vehicle.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Technician
US Eye Inc
01.2022 - 12.2023
- Diagnose and repair various optical diagnostic clinical devices for performing patient tests
- Support several software packages specifically for the optical medical industry
- Diagnose hardware and software for desktops and laptops as well as other devices including Wi-Fi, handheld scanners, docking stations and tablets
- High volume onsite and remote service to users including upper management and physicians
- Imaging new computers and re-imaging reused computers for staff
- Delivered and set up equipment and software for new users
Field Service Engineer
CompuCom Inc
08.2019 - 12.2021
- Diagnose hardware and software issues for desktops and laptops as well as other devices including Wi-Fi, and tablets
- Diagnose software for a wide variety of software packages
- Create documentation for new procedures, FAQs and help desk documentation
- Imaged new and reissued computers to be distributed to staff
- Diagnose computers, docking stations and communication boxes in field service trucks
Field Service Engineer / Network Administrator
Zymphony Technologies
02.2012 - 08.2019
- Contracted on a full-time basis as Network Administrator at Village on the Isle in Venice
- Performed all IT related duties for 122 employees and over 600 residents
- Responsible for support for all servers, desktops, and all other technology related hardware
- Utilized Active Directory and Office 365 to setup and maintain user profiles
- Project Manager of campus wide rewiring project for restructuring the network and Wi-Fi
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
Owner and Technician
Express Technology Solutions
01.2000 - 01.2012
- Developed a detailed business plan and launched a new IT service business
- Created and implemented marketing strategies and sales to clients
- Managed employees and subcontractors on all aspects of their responsibilities and advised when needed
- Diagnosed, repaired, and upgraded computers, servers, and networks
- Purchased parts, new equipment, and software
- Utilize LabTech and Kaseya as management tools for removing, updating, and servicing customer servers and computers
Education
Computer And Information Sciences
Ivy Tech Community College of Indiana
South Bend, INSkills
- Customer Support Expertise
- Hardware Troubleshooting
- Network Troubleshooting
- Technical Software Support
- Equipment Installation
- Microsoft Office Proficiency
- Microsoft Operating Systems Proficiency
- Wi-Fi Network Support and Management
- Project Coordination
- Clear Verbal and Written Communication
- Cabling Installation
- Server Hardware Management
- Strong Organizational Abilities
- Printer Maintenance Support
- Smartphone Proficiency
- Problem Solving Skills
Certification
- A+ Certified
- Toshiba Authorized laptop Technician
- Netware System Administration
- Lenovo desktop and notebooks
- Zebra thermal printers
- Panasonic copier
Timeline
Field Service Technician
Sunshine Ophthalmic LLC
01.2024 - Current
Service Technician
US Eye Inc
01.2022 - 12.2023
Field Service Engineer
CompuCom Inc
08.2019 - 12.2021
Field Service Engineer / Network Administrator
Zymphony Technologies
02.2012 - 08.2019
Owner and Technician
Express Technology Solutions
01.2000 - 01.2012
Computer And Information Sciences
Ivy Tech Community College of Indiana
Accomplishments
- Created and managed a successful IT service business with a team of 7 staff members
- Project manager of full rewiring project for entire campus at Village on the Isle.
- Successful at demonstrating and instructing clients on how to utilize various opthalmic diagnostic equipment.
- Completed in house training on maintenance and repairing phoropters and slit lamps.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balanceWork from home optionPaid time offPaid sick leaveCareer advancementPersonal development programsQuote
Opportunities Don't happen.You create them.
Chris Grosser
Languages
English
Native or Bilingual
Affiliations
- Bayside community church
- Canine's for Christ visiting dogs
- Honor animal rescue
- Satchel’s Last Resort and Rescue
Interests
Bayside community church
Canines for Christ visiting dogs
Honor animal rescue
Science fiction
Model building
Similar Profiles
Sabita ScottSabita Scott
Ophthalmic and Diagnostic Technician at Ophthalmic Surgeons and Physicians, LLCOphthalmic and Diagnostic Technician at Ophthalmic Surgeons and Physicians, LLC
Kevin WoodleyKevin Woodley
Entrepreneur & Founder at KCW Ventures LLC, Sunshine Real Estate Strategies LLCEntrepreneur & Founder at KCW Ventures LLC, Sunshine Real Estate Strategies LLC
Sunshine CollinsSunshine Collins
Real Estate Sales Associate at Sunshine Collins, LLC / MVP Realty Associates, LLCReal Estate Sales Associate at Sunshine Collins, LLC / MVP Realty Associates, LLC
Marcia PoleseMarcia Polese
Worksite Wellness Administrative Assistant at Manatee County Government Employee Health BenefitsWorksite Wellness Administrative Assistant at Manatee County Government Employee Health Benefits
Joey HuntJoey Hunt
Director of Asset Protection & Corporate Security at TapestryDirector of Asset Protection & Corporate Security at Tapestry