Michael Smith
Branson,United States
Summary
Experienced Front Desk Professional with over 5 years in hospitality and management, focusing on guest satisfaction through efficient service and teamwork. Skilled in front desk operations, financial reporting, and problem-solving. Committed to optimizing operations and enhancing guest experiences in diverse environments.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Night Auditor
Hilton Grand Vacation
Branson, MT
05.2026 - Current
- Delivered front desk service to guests ensuring positive guest experiences.
- Greeted guests with attentive front desk service, enhancing customer satisfaction.
- Reconciled nightly folios using Hilton Grand Vacations property management system.
- Balanced cash drawers and verified posted charges for overnight accounting.
- Resolved guest concerns and service requests during overnight hours.
- Prepared audit reports and daily summaries for resort leadership.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
FRONT DESK RECEPTIONIST
LaQuinta Inn & Suits
Branson, Missouri
04.2025 - 06.2026
- Coordinated reservations and room assignments to maximize occupancy rates and improve workflow during peak hours.
- Assisted guests with inquiries and concerns, delivering timely solutions to elevate overall guest experience.
- Managed front desk operations, streamlining check-in and check-out processes to boost guest satisfaction.
FRONT DESK RECEPTIONIST
Latourgroup
Branson
06.2021 - 02.2025
- Managed front desk operations, improving guest satisfaction through timely and effective service.
- Utilized problem-solving skills to address guest inquiries and resolved issues promptly.
- Collaborated with team to maintain seamless operations, fostering a consistently positive guest experience.
- Conducted night audits, ensuring accurate financial reporting and operational transparency for stakeholders.
FRONT DESK AGENT
Quality Inn and Suites
Branson
05.2023 - 12.2023
- Managed front desk operations, boosting guest satisfaction by delivering timely and efficient service.
- Resolved guest inquiries promptly, improving service ratings and fostering a welcoming environment.
- Utilized booking software to streamline reservations and optimize room allocation for quicker check-in.
- Collaborated with housekeeping to ensure room readiness, enhancing overall guest experience.
- Addressed billing issues accurately, ensuring high financial accuracy and reducing discrepancies.
FRONT DESK RECEPTIONIST
Days Inn
Branson
05.2014 - 12.2021
- Managed check-in and check-out processes efficiently, reducing wait times and improving overall guest experience.
- Managed check-in and check-out processes, enhancing guest experience through efficient service.
- Posted room charges, payments, and adjustments, ensuring accuracy in front desk records.
SHIFT MANAGER
Burger King
Springfield
09.2020 - 06.2021
- Led a team of 10 to ensure efficient shift operations, enhancing service speed and contributing to a noticeable increase in customer satisfaction.
- Implemented strategies that boosted team productivity and enhanced service quality.
- Implemented strategies that improved team productivity and service quality.
- Resolved customer issues quickly, leading to improved guest experience.
- Optimized scheduling to maintain service standards while minimizing labor costs.
- Optimized scheduling to reduce labor costs while maintaining service standards.
CASHIER/SALES ASSOCIATE
Book Warehouse
Branson, MO
05.2020 - 01.2021
- Sold books, enhancing customer experience and driving sales in retail environment.
- Processed sales transactions at Book Warehouse front counter, ensuring accurate and efficient checkout using POS system.
- Assisted customers with book selections and store promotions, fostering informed purchases and customer satisfaction.
- Handled returns, exchanges, and payment adjustments following store policies
DISHWASHER
Applebee's
Branson
03.2014 - 08.2015
- Cleaned dishware, glassware, and utensils to support kitchen operations at Applebee's.
- Operated dish machine while upholding sanitation standards to ensure a safe dining environment.
- Prepared soiled dishware for cleaning, contributing to overall kitchen sanitation and efficiency.
- Prepared ingredients for daily menu items in a fast-paced kitchen environment.
DISHWASHER
Grand Country Resort
Branson
03.2009 - 01.2014
Education
MASTER'S DEGREE - ORGANIZATIONAL MANAGEMENT
Ashford University
San Diego, CABACHELOR'S DEGREE - BUSINESS IN ECONOMIES
Ashford University
San Diego, CASkills
- Management, Food Preparation, Cash register, Team development, Guest Services, Hospitality, Leadership, Busser, Restaurant management, Supervising experience, Front desk, Communication skills, Restaurant experience, Hotel experience, Food Safety, Shift Management, Guest relations, Food Industry, Cooking, Sales, Business requirements, Front desk operations, Guest check-in, Guest check-out, Room assignments, Problem resolution, Customer inquiries, Service quality, Night audits, Billing accuracy, Booking software, Customer satisfaction, Time management, Multitasking and organization, Attention to detail
- Night audit reconciliation
- Property management systems
- Folio balancing
- Night audit procedures
Certification
- FOOD HANDLER CERTIFICATION
- Certifications
- FOOD SAFETY CERTIFICATION
- FOOD SAFETY MANAGEMENT
LANGUAGES
Title: Front Desk Receptionist
ADDITIONAL INFORMATION
Title: Front Desk Receptionist
Personal Information
Title: Front Desk Receptionist
Timeline
Night Auditor
Hilton Grand Vacation
05.2026 - Current
FRONT DESK RECEPTIONIST
LaQuinta Inn & Suits
04.2025 - 06.2026
FRONT DESK AGENT
Quality Inn and Suites
05.2023 - 12.2023
FRONT DESK RECEPTIONIST
Latourgroup
06.2021 - 02.2025
SHIFT MANAGER
Burger King
09.2020 - 06.2021
CASHIER/SALES ASSOCIATE
Book Warehouse
05.2020 - 01.2021
FRONT DESK RECEPTIONIST
Days Inn
05.2014 - 12.2021
DISHWASHER
Applebee's
03.2014 - 08.2015
DISHWASHER
Grand Country Resort
03.2009 - 01.2014
MASTER'S DEGREE - ORGANIZATIONAL MANAGEMENT
Ashford University
BACHELOR'S DEGREE - BUSINESS IN ECONOMIES
Ashford University