Michael Smolen
Sterling,VA
Summary
Proficient Plumbing Service Technician demonstrating expertise in emergency response and sales techniques. Successfully diagnosed and resolved plumbing issues, ensuring customer understanding and satisfaction. Committed to maintaining high standards of cleanliness and organization on every job.
Overview
1
1
year of professional experience
Work History
Plumbing Service Technician
Roto-Rooter Plumbing & Water Cleanup
Springfield, Virginia
01.2025 - Current
- Diagnosed plumbing issues using specialized tools and techniques.
- Repaired leaks in residential plumbing systems efficiently and effectively.
- Installed fixtures such as sinks, faucets, and toilets with precision.
- Assisted customers in understanding plumbing services and recommendations.
- Collaborated with team members to complete service calls promptly.
- Maintained cleanliness and organization of work areas during plumbing tasks.
- Responded quickly to emergency service requests from customers.
- Inspected drainage systems for blockages and leaks.
- Used sales techniques to ensure the sale of the job.
- Assisted customers with ensuring their house stays problem-free after leaving a work site.
- Provided customers with estimates for labor costs associated with repair jobs.
- Ordered necessary supplies from vendors when needed.
- Utilized problem-solving skills to troubleshoot complex issues quickly and efficiently.
- Installed and maintained plumbing fixtures, such as sinks, toilets, showers, and tubs.
- Replaced broken pipes using appropriate tools and materials.
- Used specialized tools such as augers, snakes and cameras to locate clogs in pipes.
- Repaired and replaced worn or defective parts of plumbing systems.
Education
High School Diploma -
Hanover Highschool
Hanover, VA06-2023
Skills
- Plumbing installation
- Leak detection
- Fixture repair
- Emergency response
- Drain inspection
- Customer service
- Sales techniques
- Problem solving
- Time management
- Attention to detail
- Team collaboration
- Clean work practices
- Technical communication
- Basic computer literacy
- Continuous learning mindset
- Drain cleaning proficiency
- Plumbing customer service
- Plumbing safety procedures
- Plumbing troubleshooting
Timeline
Plumbing Service Technician
Roto-Rooter Plumbing & Water Cleanup
01.2025 - Current
High School Diploma -
Hanover Highschool