MICHAEL SMURDA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Driver/Delivery
Uber
Plano, TX
05.2023 - Current
- Executed safe, responsible driving while transporting customers for Uber, ensuring a secure and pleasant experience.
- Transported people and food from point A to B efficiently, demonstrating strong time management and planning skills to meet customer expectations.
Customer Service Representative
Independent Bank
Denton, TX
04.2022 - 07.2022
- Resolved account inquiries and transaction issues to ensure customer satisfaction.
- Documented customer interactions and transactions to support service quality.
- Partnered with team members to improve service delivery and streamline processes.
- Educated customers on bank products and services available.
Tech Support Agent
Brinks Home Security
Farmer's Branch, Texas
01.2018 - 01.2019
- Understanding the inner workings of all major brands of home security systems and how to guide customers through troubleshooting/programming steps.
Customer/Technical Support Agent, Team Member Support Liaison
24- Intouch
Frisco, Texas
01.2015 - 01.2017
- Using/implementing the troubleshooting article system that is used by agents for technical issues when assisting customers.
- As a Team Member Support Liaison, I have had firsthand experience with things such as taking supervisor calls, doing coaching for agents, providing chat support and adjustments for agents as well as getting a grasp of what it takes to keep a team motivated and on task.
- I have been able to maintain a firm understanding of what is required of an assistant team lead over the last year and a half by applying myself to these situations and have the drive to learn more every single day.
Escrow Assistant
WFG National Title
Plano, Texas
01.2014 - 01.2015
- Entering an open order into the computer and setting up the file folder for processing.
- Gathering the insurance information, the home warranty information if needed, the payoff for the current mortgage, and the lender contact information for the new loan.
- Once the closing is scheduled and we have received the instructions to prepare the settlement statement I turn the file and instructions over to the Escrow Officer for completion.
- Once the closing has taken place, I prepare the lender, buyer, seller, realtor, and anyone else that is associated to the transaction their packages and mail them accordingly.
- I also at that time prepare the recording package and policy package for the appropriate departments.
Medical Courier
Metro Tex Delivery
Frisco, Texas
01.2011 - 01.2013
- Plan and execute most efficient routes for picking up and dropping off specimens.
- Follow HIPPA guidelines and protocol for patient privacy.
- Follow procedures for safe handling of Bio-waste.
Team Member
Whole Foods Market
Plano, Texas
01.2007 - 01.2008
- Follow food safety guidelines and procedures to prepare, handle and serve to customer.
Education
Bachelor of Science - Business Administration
Austin Community College
Austin, TX 08.2023 - 06.2026
Bowling Green State University
High School Diploma -
Plano Senior High
Skills
- Proficient in Microsoft office suite
- Knowledge of how to fill out/edit title work on Texas escrow software
- Deep understanding of programming/inner workings of home security systems
- Customer service
- Communication skills
- Team collaboration
- Problem solving
- Driving and transportation
- Team building
- Relationship building
- Daily logging
- Customer rapport
Timeline
Bachelor of Science - Business Administration
Austin Community College
08.2023 - 06.2026
Driver/Delivery
Uber
05.2023 - Current
Customer Service Representative
Independent Bank
04.2022 - 07.2022
Tech Support Agent
Brinks Home Security
01.2018 - 01.2019
Customer/Technical Support Agent, Team Member Support Liaison
24- Intouch
01.2015 - 01.2017
Escrow Assistant
WFG National Title
01.2014 - 01.2015
Medical Courier
Metro Tex Delivery
01.2011 - 01.2013
Team Member
Whole Foods Market
01.2007 - 01.2008
Bowling Green State University
High School Diploma -
Plano Senior High