Michael Sobieski
Brick,NJ
Summary
Resourceful professional seeking role as Customer Service Representative. Known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
18
18
years of professional experience
Work History
Elementary Classroom Teacher
Flemington-Raritan Regional School District
2023.09 - 2024.06
- Administered student assessments to evaluate academic progress and areas of improvement
- Communicated effectively with parents to discuss student performance, behavior, and goals
- Implemented strategies for successful special education inclusion in mainstream classrooms
- Utilized differentiated instruction techniques to cater to diverse learning styles and abilities
- Maintained a positive classroom environment through effective management and conflict resolution
- Designed engaging and educational lesson plans aligned with curriculum objectives.
Elementary Special Education Teacher
Monroe Township School District
2017.09 - 2023.06
- Facilitated productive IEP meetings to ensure student needs were met and progress was tracked effectively
- Created individualized education plans that addressed the unique learning styles and needs of each student
- Implemented behavior management strategies to promote a positive learning environment and encourage student success
- Assessed student progress regularly to adjust teaching methods and support individual needs
- Utilized differentiated instruction techniques to accommodate diverse learning abilities within the classroom
- Collaborated closely with parents to communicate student progress, share strategies, and foster a supportive home-school connection.
Student Ambassador
Georgian Court University
Lakewood , NJ
2016.08 - 2017.08
- Conducted campus tours for prospective students and their families.
- Provided information to visitors regarding the admission process, academic programs and student life.
- Assisted in planning and organizing events on campus such as open house, orientation and alumni reunions.
- Answered incoming calls from prospective students inquiring about admissions requirements and deadlines.
- Maintained contact with alumni through email campaigns, phone calls and direct mailings.
- Responded to inquiries from potential applicants via email or telephone regarding admissions processes, financial aid options and other relevant topics.
- Compiled data related to applications received from various sources.
Customer Service Representative
Nike
Jackson , NJ
2015.08 - 2016.08
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided front-line customer support by answering incoming calls and emails, aiding in product and service transactions.
Customer Service Representative
ShopRite
Jackson , NJ
2006.09 - 2015.08
- Answered customer inquiries regarding store policies and procedures.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Maintained a clean, organized work area to ensure customer satisfaction.
- Processed payments and returns accurately and promptly.
- Performed other duties as assigned by management.
- Assisted customers in selecting desired merchandise and provided product knowledge.
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
- Operated point-of-sale systems efficiently, including cash registers, scanners.
- Organized warehouse storage areas for improved efficiency and accessibility.
- Utilized problem solving skills to resolve customer complaints professionally.
Education
Post-Baccalaureate - Elementary Education (K-6)/Special Education (K-12)
Georgian Court University
Lakewood, NJ2017-05
Bachelor of Science - Exercise Science
The College of New Jersey
Ewing, NJ2014-08
Associate of Arts - Liberal Arts
Ocean County College
Toms River, NJ2012-05
Skills
- Data Entry
- Excellent communication skills
- Proficient with Google and Microsoft Office applications
- Customer Service
- Customer Engagement
- Customer Satisfaction
- Customer Outreach
- Complaint Handling
- Product Sales
- Critical Thinking
- Team Collaboration
- Issue Escalation
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Elementary Classroom Teacher
Flemington-Raritan Regional School District
2023.09 - 2024.06
Elementary Special Education Teacher
Monroe Township School District
2017.09 - 2023.06
Student Ambassador
Georgian Court University
2016.08 - 2017.08
Customer Service Representative
Nike
2015.08 - 2016.08
Customer Service Representative
ShopRite
2006.09 - 2015.08
Post-Baccalaureate - Elementary Education (K-6)/Special Education (K-12)
Georgian Court University
Bachelor of Science - Exercise Science
The College of New Jersey
Associate of Arts - Liberal Arts
Ocean County College
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