MICHAEL SOLANO
Waterford,MI
Summary
Results-driven telecommunications professional with over 15 years of experience at METRO BY T-MOBILE, specializing in customer success, retail management, and home streaming services expertise. Skilled in optimizing customer satisfaction, driving sales of mobile and streaming-compatible plans, and leading teams to exceed performance goals. Adept at resolving complex issues, enhancing client retention, and implementing process improvements to support the growing demand for seamless home entertainment solutions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Personal Banker
PNC Bank
05.2024 - 10.2024
- Managed client accounts with a focus on financial service delivery, resolving complex inquiries and disputes with precision.
- Exceeded sales quotas through strategic client engagement and problem-solving.
- Additional Experience:
- Associate Store Manager, AT&T, Birmingham, MI
- Real Estate Sales Agent, CENTURY 21, Clarkston, MI
Retail Associate Manager
T-Mobile Corporate Metro by T-mobile
01.2007 - 01.2022
- Led a high-performing retail team, focusing on customer needs for mobile plans and home streaming services, resulting in increased customer loyalty and retention.
- Recommended and upsold data-intensive plans tailored for streaming platforms (e.g., Netflix, Hulu), boosting average revenue per user.
- Resolved escalated customer issues, including streaming compatibility and connectivity troubleshooting, ensuring a superior user experience.
- Implemented quota-based goals and provided ongoing coaching, improving team performance and sales of streaming-enabled services by 20%.
- Conducted process reviews based on customer feedback, enhancing service delivery for home entertainment solutions.
- Key Achievements:
- Cultivated strong customer relationships, driving repeat business and referrals.
- Successfully managed inventory and policy enforcement to support sales targets.
Education
Associate of Science - Business
Oakland Community College
Highland Lakes, MISkills
- Home Streaming Services Expertise
- Customer Success & Retention
- Team Leadership & Training
- Sales & Revenue Growth
- Process Improvement & Issue Resolution
- Account Management & Client Relationship Building
Certification
Real Estate License
Timeline
Personal Banker
PNC Bank
05.2024 - 10.2024
Retail Associate Manager
T-Mobile Corporate Metro by T-mobile
01.2007 - 01.2022
Associate of Science - Business
Oakland Community College
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