Michael Solorzano-Potash
Arcata,California
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Secretary/Assistant/Ordering Specialist
Emerald Essentials
01.2019 - 06.2024
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
Gas Station Clerk
Chevron
11.2017 - 12.2018
- Delivered exemplary customer service and warmly greeted guests.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Cleaned up gas and other spills in accordance with spill procedures.
- Rang up customers' orders by scanning products and keying prices into register.
- Built trustful relationships with customers to encourage return visits.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service Representative/ Bookkeeper
Safeway
06.2016 - 02.2017
- Assisted customer with returns, refunds and locating products
- Balanced tills and reported any tills that were short or over expected dollar amount
- Closed unused registers and secured them in the safe at the end of the night
- Bundled and kept track of money in safe
- Responsible for selling money orders and completing western union money transfers
- Cashed checks for both customers and employees
- Responsible for scan card needed to override certain register transactions
- Responsible for troubleshooting and resetting registers and pin pads when needed
Dishwasher
Jack’s Seafood
10.2016 - 11.2016
- Washed and sanitized dishes at a quick pace to keep up with cooks
- Assisted with prep when needed
- Cleaned kitchen at the end of every shift
Assistant Cook
Boy Scouts of America Camp Hi-Sierra
06.2008 - 08.2008
- Prepared, cooked and served meals for the campers under the direction of the head cook
- Stocked and organized dry store room and walk in refrigerator
- Operated commercial meat slicer and flat top griddle
- Cleaned work area daily
Education
Business Administration, Management
Humboldt State University
Arcata, CA12.2014
Skills
- Ability to prioritize tasks
- Customer Service
- Verbal and written communication
- Complex Problem-Solving
- Expense Tracking
- Multitasking and Time Management
- Administrative Support
- Editing and proofreading
- Organizing and Categorizing Data
Timeline
Secretary/Assistant/Ordering Specialist
Emerald Essentials
01.2019 - 06.2024
Gas Station Clerk
Chevron
11.2017 - 12.2018
Dishwasher
Jack’s Seafood
10.2016 - 11.2016
Customer Service Representative/ Bookkeeper
Safeway
06.2016 - 02.2017
Assistant Cook
Boy Scouts of America Camp Hi-Sierra
06.2008 - 08.2008
Business Administration, Management
Humboldt State University
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