Michael Sorensen
Portland,OR
Summary
Dynamic Team Leader Manager at SkyZone with a proven track record in sales strategy and guest satisfaction. Expert in staff management and consistently achieving top metrics in memberships. Passionate about problem-solving and enhancing operational efficiency, fostering a collaborative environment that drives team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader Manager
SkyZone
Beaverton, Oregon
03.2022 - Current
- Oversaw top-performing trampoline park nationwide, excelling in sales, memberships, parties, and guest satisfaction.
- Managed staff of over 100 across various departments including cashier, cafe, courts, and parties.
- Consistently achieved highest performance metrics in memberships against competing parks.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed solutions to navigate complex challenges and maintain operational efficiency.
Sales Associate
H&M Retail
Beaverton, Oregon
10.2021 - 02.2022
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Educated customers about promotions and loyalty programs effectively.
- Participated in visual merchandising to enhance store displays.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Beaverton High School
Beaverton, OR06-2021
Skills
- Staff management
- Sales strategy
- Performance evaluation
- Guest satisfaction
- Problem solving
- Organizational skills
- Excellent communication
Certification
- OLCC
- Driver's License
Timeline
Team Leader Manager
SkyZone
03.2022 - Current
Sales Associate
H&M Retail
10.2021 - 02.2022
High School Diploma -
Beaverton High School
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