MICHAEL SOTO
Houston
Summary
Highly skilled Food and Beverage Team Leader with comprehensive background in hospitality management. Equipped with strong leadership skills, adept at overseeing all facets of restaurant operations and ensuring customer satisfaction. Proven ability to streamline processes for efficiency and productivity, while fostering positive relationships within the team. Demonstrated success in delivering high-quality food service and achieving business objectives.
Overview
16
16
years of professional experience
2027
2027
years of post-secondary education
Work History
Food and Beverage Team Leader
Compass Group
Houston
02.2019 - Current
- Supervised food and beverage operations to ensure quality service delivery.
- Trained and mentored staff on food safety and customer service protocols.
- Managed inventory levels and coordinated timely supply orders for operations.
- Implemented standard operating procedures to enhance operational efficiency.
- Collaborated with culinary teams to design menu offerings based on trends.
ASSISTANT GENERAL MANAGER
Spark by Hilton
Missouri
06.2024 - 05.2025
- Oversaw training programs to enhance employee skills and customer interactions.
- Implemented quality control measures to maintain service standards and guest satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
OPERATIONS SUPERVISOR
Courtyard by Marriott
Pearland
10.2023 - 08.2024
- Managed budgets, accounting, and payroll to ensure accurate financial operations.
- Delivered attentive front-of-house service in a fast-paced setting, improving guest experiences
- Coordinated staff schedules to ensure adequate coverage and service.
- Resolved guest complaints promptly to maintain high satisfaction levels.
FRONT DESK SUPERVISOR
DoubleTree by Hilton
Austin
08.2017 - 04.2019
- Managed reservations, payments, and concierge services.
- Collaborated with housekeeping to ensure operational excellence.
- Handled guest concerns and provided personalized recommendations.
- Led front desk team to improve guest satisfaction scores through consistent service standards and timely issue resolution.
- Streamlined check-in/out workflows to shorten guest wait times and enforce safety and security procedures.
- Managed inventory and guest records with accurate controls, ensuring timely replenishment and confidential data handling.
Customer Service Supervisor
United Healthcare
San Antonio
07.2010 - 08.2017
- Scheduled and coordinated member healthcare appointments across multiple providers to ensure timely access to services and reduced wait times.
- Resolved member issues by investigating claims and eligibility, resulting in measurable improvements in member satisfaction and retention.
- Supervised customer service representatives to ensure effective service delivery.
- Resolved escalated customer issues to enhance satisfaction and retention.
- Trained new staff on customer service protocols and best practices.
- Evaluated employee job performance and motivated staff to improve productivity.
Education
DATA ANALYTICS -
Southern New Hampshire University
Skills
- Data analysis
- Microsoft Excel
- Project management
- Customer service
- Employee training
- Inventory management
- Technical troubleshooting
Languages
- English
- Spanish, Native
- English, Native
Timeline
ASSISTANT GENERAL MANAGER
Spark by Hilton
06.2024 - 05.2025
OPERATIONS SUPERVISOR
Courtyard by Marriott
10.2023 - 08.2024
Food and Beverage Team Leader
Compass Group
02.2019 - Current
FRONT DESK SUPERVISOR
DoubleTree by Hilton
08.2017 - 04.2019
Customer Service Supervisor
United Healthcare
07.2010 - 08.2017
DATA ANALYTICS -
Southern New Hampshire University