Kayla Gougeon
Florence,NJ
Summary
Food and beverage professional with proven track record in leadership and operational management. Successfully improved service quality and guest experiences. Focuses on team collaboration and achieving high standards, adapting to changing requirements with ease. Known for excellent communication and conflict resolution skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Food and Beverage Team Leader
Target
Princeton, NJ
12.2022 - Current
- Lead and motivate a team of 2-30 associates to achieve sales and customer satisfaction goals.
- Conduct performance reviews, coach team members, and foster cross-training initiatives to strengthen multi-department collaboration.
- Analyze sales data to identify growth opportunities and improve merchandising strategies.
- Maintain visual merchandising and safety standards, ensuring a clean and inviting store environment.
- Serve as key holder, responsible for both opening and closing operations.
Stockroom Operations Supervisor
At Home
Princeton, NJ
10.2021 - 02.2024
- Supervised stockroom operations, deliveries and team task delegation.
- Managed truck schedules, received shipments, and ensured accurate inventory tracking.
- Collaborated with management to meet store goals and optimize merchandise flow.
- Conducted safety walks, maintained compliance records, and reported daily operations to corporate via email and zebra.
- Served as key holder, assisting with opening and closing procedures.
Customer Service/Hardlines Supervisor
Kohl's
East Windsor, NJ
09.2018 - 10.2021
- Oversaw daily store operations including opening/closing, balancing registers, and bank deposits.
- Served as manager on duty, ensuring efficient store performance and customer satisfaction.
- Trained, coached, and onboarded new associates to build a strong and knowledgeable team.
- Implemented merchandising strategies, including planograms and inventory adjustments.
Customer Service Representative
Chameleon Power
Novi, MI
09.2017 - 05.2018
- Provided responsive, professional support via phone and email.
- Performed quality assurance testing of digital visualization tools across multiple devices.
- Utilized Jira, Photoshop, and SharePoint to support client and internal operations.
Administrative Assistant
Optimal Wellness Family Chiropractic
Royal Oak, MI
05.2016 - 07.2017
- Managed appointment scheduling, insurance documentation and patient records using ChiroTouch software.
- Provided administrative support including filing, correspondence, and inventory control.
- Maintained confidentiality and HIPPA compliance.
Shelter Advocate
C.O.V.E
Ludington, MI
12.2015 - 05.2017
- Assisted victims of domestic and sexual assault through crisis intervention and case management.
- Managed crisis hotline operations and coordinated intake/outtake procedures.
- Ensured safety and confidentiality while maintaining accurate documentation and facility security.
Assistant Manager/Cashier/Cook/Baker
E-Z Way Party Store
Alpena, MI
02.2005 - 04.2014
- Promoted from cashier to assistant manager within 3 years.
- Maintained staff scheduling, training and conflict resolution.
- Oversaw inventory, bank deposits and daily operations while ensuring food and safety quality.
- Enhanced sales through innovative product offerings and strong customer engagement.
Education
Hospitality Management - undefined
West Shore Community College
Ludington, MINone - undefined
Alpena Community College
Alpena, MINo Degree - Nursing
Rowan College At Burlington County
Mt Laurel, NJDiploma - undefined
Alpena High School
Alpena, MI06-2006
Skills
- Assisted customers with inquiries and support needs
- Oversaw team activities and fostered collaboration
- Coached and motivated team members for optimal performance
- Provided comprehensive support to customers
- Delivered exceptional care to enhance customer satisfaction
- Facilitated leadership initiatives within team environments
- Promoted excellence in customer service practices
- Applied merchandising techniques to maintain visual standards
- Managed inventory and stockroom operations efficiently
- Conducted data analysis to inform decision-making
- Resolved conflicts effectively to maintain positive relations
- Implemented safety and compliance protocols diligently
Certification
- Food Handler Certification
- Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
Food and Beverage Team Leader
Target
12.2022 - Current
Stockroom Operations Supervisor
At Home
10.2021 - 02.2024
Customer Service/Hardlines Supervisor
Kohl's
09.2018 - 10.2021
Customer Service Representative
Chameleon Power
09.2017 - 05.2018
Administrative Assistant
Optimal Wellness Family Chiropractic
05.2016 - 07.2017
Shelter Advocate
C.O.V.E
12.2015 - 05.2017
Assistant Manager/Cashier/Cook/Baker
E-Z Way Party Store
02.2005 - 04.2014
Hospitality Management - undefined
West Shore Community College
None - undefined
Alpena Community College
Diploma - undefined
Alpena High School
No Degree - Nursing
Rowan College At Burlington County