MEGAN FRANCIS

• Welcomed customers upon store entry and addressed inquiries with urgency.
• Cultivated customer relationships to foster loyalty and repeat business.
• Executed cash register operations for cash, check, and credit card transactions with exceptional accuracy.
• Adapted to flexible scheduling and additional shifts to ensure operational efficiency.
• Assisted customers in completing purchases. Aided in locating items throughout the store. Supported customers in enrolling in reward programs.
• Collaborated with shift manager to address operational challenges and resolve customer issues.

• Executed installation and configuration of new equipment and systems in alignment with company standards.
• Diagnosed and troubleshot system faults, ensuring timely identification of equipment issues and resolutions.
• Monitored and updated knowledge of equipment products and services to enhance customer education.
• Operated hand and power equipment for hoisting, measuring, testing, and drilling various installations.
• Adhered to company safety protocols while conducting field operations.

• Greeted customers entering the store and responded promptly to customer needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted with ticket redemption and provided prize selection to customers.
• Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
• Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
• Protected young guests by monitoring activities and maintaining a strong perimeter for activities.
• Mentored new hires, resulting in stronger staff development and increased productivity.

Assisted in food preparation by checking temperatures of food items. Supported kitchen operations by washing dishes and maintaining cleanliness. Followed closing procedures to ensure kitchen area was secure and organized.

Managed store operations by opening and closing daily. Prepared pastries and food items for customers, including preset menu selections. Maintained cleanliness by washing dishes and handling customer orders, while crafting beverages such as coffee, milkshakes, and ice cream.

• Monitored team progress towards objectives, delivering constructive feedback to enhance performance.
• Enhanced team performance by assigning tasks based on members' unique skills and areas of specialization.
• Oversaw conflict resolution initiatives among team members, enhancing teamwork and collaboration.
• Cultivated a team environment that prioritized inclusivity and diversity, enhancing mutual respect and understanding.
• Directed daily store activities, ensuring efficient opening and closing operations.
• Oversaw preparation of espresso drinks, cold brew, and food offerings.
• Implemented cleanliness standards through diligent dishwashing and store maintenance. Resolved customer complaints to enhance satisfaction.
• Managed inventory procurement for both dry and perishable goods.
• Assumed managerial responsibilities in the absence of a store manager.

Oversaw cash handling and transaction processing to enhance customer experience. Coordinated preparation of online orders by efficiently retrieving items from inventory. Managed stock levels and maintained store organization during early morning operations.

I was a team member and I have worked every possible place I can. I have been a dishwasher I’ve bus tables. I have set up the salad bar. I’ve also done prep I’ve made recipes I’ve made the cookies and baked goods that we have for the store I work both as a cashier, a drive-through worker and online responsible for anything that’s a store needed at the time you needed help getting something done. I was there to help along with the fact, I helped them see what they needed customer wise, along with taking any shifts that needed to be taken.