Michael Soule
Front Desk Evening Supervisor
Saint Cloud, ,MN
Summary
Highly qualified, well-rounded customer service professional with a genuine interest in elevating customer satisfaction while contributing to the company's success. Exceptional people skills with a down-to-earth, outgoing, personality. Reliable and driven, excel at multitasking, a strong communicator with a fun, positive attitude. Currently seeking a position that will utilize all my skills and abilities while allowing me to grow professionally.
Overview
22
22
years of professional experience
28
28
Years of customer service experience
15
15
Years of management experience
25
25
Of bartending experience
Work History
Front Desk Evening Supervisor
Grand Stay Hotel And Suites
05.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest issues and concerns, all while providing exceptional customer service.
- Checked guests in out of hotel, made reservations and processed payments.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
Front Desk Associate
Country Inn Suites West - Sands Hospitality
04.2017 - 04.2021
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered guest questions and referred to local points of interest.
Front of House Manager
Green Mill Restaurant & Bar
Saint Cloud, MN
02.2012 - 05.2014
- Closed out cash register and prepared cashier report at close of business.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring inventory.
Bar Manager
Veranda Lounge
03.2006 - 04.2012
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
General Manager Operator
The Rail & Inferno Night Club
08.2001 - 11.2006
- Interviewed, hired, trained, supervised, mentored and scheduled staff.
- Administered inventory, stocking and ordering of products.
- Oversaw booking of entertainment, marketing and promotions.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Managed all financial and operational aspects of the business.
Education
Associate of Science - Communication Arts And Design
Central Lakes College
Staples, MNSkills
- Outstanding Customer Service
- Time Management
- Problem-Solving Skills
- Inventory Control
- Staff Training and Development
- Complaint Management
- Staff Scheduling
- Marketing and Promotions
Expertise
- Former board member of MLBA
- Food safety manager certified
- T.I.P.S. liquor awareness certified
- Extensive wine, beer and spirits knowledge
- Well versed with laws and procedures related to alcohol consumption
Timeline
Front Desk Evening Supervisor
Grand Stay Hotel And Suites
05.2022 - Current
Front Desk Associate
Country Inn Suites West - Sands Hospitality
04.2017 - 04.2021
Front of House Manager
Green Mill Restaurant & Bar
02.2012 - 05.2014
Bar Manager
Veranda Lounge
03.2006 - 04.2012
General Manager Operator
The Rail & Inferno Night Club
08.2001 - 11.2006
Associate of Science - Communication Arts And Design
Central Lakes College
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