Astute dedicated, and self-motivated professional with a passion for excellence. Proven ability to employ creative approaches and meet all designated assignments. Able to utilize problem-solving, and communication skills to work through any challenges that may present themselves. Relevant skills include:
• Attention to Detail
• Tech Savvy
• Building client relationships
• Leadership experience
• Team Work
• Organizational skills
Experience:
Customer Service
• Worked directly with customers on a daily basis, resolving any issues or concerns that were present. Resulting in a customer satisfaction rating of 98% CSI.
• Fostered customer loyalty by providing friendly and efficient service to hundreds of customers each month.
Communication Skills:
• Communicated daily reports of ongoing tasks and problem resolution through verbal and written presentations to leadership.
• Utilized communication resources to ensure that all customer needs were being met, resulting in customer loyalty and exceeding satisfaction ratings by 18%.
Collecting samples within the drinking water and wastewater treatment facilities for submission to the laboratory for testing. As part of the collection procedure, performing pH, DO, chlorine and temperature analysis on samples. These samples are used for regulatory compliance and to monitor plant operations;
• Sampling of locations throughout the drinking water distribution system for compliance purposes. As part of the collection procedure, performing pH, chlorine and temperature analysis on samples in the field;