MICHAEL SPENCER
Hampton,VA
Summary
Experienced Department Head with strong retail background. Promote growth and team performance with skilled leadership of day-to-day operations and special projects. Forward-thinking and highly responsive to emerging trends affecting department operations and goals. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 20 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of all departments.
Overview
26
26
years of professional experience
Work History
Department head
The home depot
Hampton, Virginia
- Ensuring associates keep departments in stock while still giving great customer service
- Writing performance summaries,coaching and training all associates in store with basic problem solving and specific department skills. Responsible for opening and closing the building and addressing customer issues
- Also helping train associates on lift equipment i.e.forklift,reach truck and order picker. Earned many customer service awards over the years
Department head
Walmart Supercenter
, Virginia
- Responsible for stocking shelves ordering merchandise setting displays and review writing
helper/forklift driver
Chesapeake Masonry and Contracting, Inc
Chesapeake, Virginia
- Mixing mortar,Building scaffolds and loading bricks and mortar with the super lift forklift.
Millwork Sales Specialist
Lowes Home Improvment
Newport News, VA
03.2020 - 06.2022
- Assisted customers in determining best-fit products and located desired items in lumber yard.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Maintained accurate count of warehouse materials by documenting incoming and outgoing deliveries.
- Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality.
- Moved bulk customer orders with safe operation of forklifts.
Newport News Shipbuilding
Newport News, Virginia, California
04.1983 - 04.1987
- 038 non destructive testing performed magnetic testing on welds and castings.Reading blueprints to access locations on ships and submarines
- Kilo company 3rd battalion 9th marines, Camp Pendleton
Skills
- Professional Skills
- Customer service Expert
- Sales Training Expert
- Workload Balancing
- Scheduling and Coordinating
Timeline
Millwork Sales Specialist
Lowes Home Improvment
03.2020 - 06.2022
Newport News Shipbuilding
04.1983 - 04.1987
Department head
The home depot
Department head
Walmart Supercenter
helper/forklift driver
Chesapeake Masonry and Contracting, Inc