Michael Sprague
Banning,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner/Operator
Paw Perfection
Moreno Valley , CA
2014.05 - 2023.10
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Identified potential risks associated with operations in order to minimize liabilities.
- Provided leadership support for team members through coaching and mentorship programs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Shred-It International
Corona , CA
2004.01 - 2014.05
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Checked vehicle's fluid levels, tires and brakes to ensure safe operation.
- Followed safety regulations and traffic laws while driving the truck.
- Provided excellent customer service when delivering products or services.
- Maintained safe driving habits to protect property and general public on roadways.
Laborer
CW Construction
Riverside , CA
1998.01 - 2004.01
- Worked with team members to ensure efficient workflow throughout the day.
- Measured and cut lumber to required size for framing walls, floors, and roofs.
- Fabricated trusses from engineered drawings and specifications.
- Installed drywall or wallboard onto studs of framed walls.
- Maintained tools and supplies in good condition throughout the project duration.
Education
EMT -
So Cal EMS Institute
Wildomar, CA2023-05
GED -
Moreno Valley High School
Moreno Valley, CA1998-08
Skills
- Teamwork And Collaboration
- Effective Communication
- Team Collaboration And Leadership
- Team Player
- Safety Compliance
- Attention To Detail
Certification
- National Registry of Emergency Medical Technicians- NREMT
- REMSA- Riverside County EMT Cert.
- Department of Motor Vehicles- Ambulance drivers license
- FEMA- IS-100.C, IS-200.C, IS-700.B, IS-800.D
- NWCG-NWCG L-180
- DGS- Defensive Driver Training
- CAL FIRE- S-130 Firefighter Training, S-131 Firefighter Type 1, C-190 Intro to wildland fire behavior, Wildland Firefighter safety and survival level 1, Public Safety & First Aid, CPR & AED, Hazardous Materials First Responder Awareness, SFT-TLOs & ELOs Confined Space Awareness, C-212 Wildland Fire Chainsaws Level A-Basic.
Timeline
Owner/Operator
Paw Perfection
2014.05 - 2023.10
Customer Service Representative
Shred-It International
2004.01 - 2014.05
Laborer
CW Construction
1998.01 - 2004.01
EMT -
So Cal EMS Institute
GED -
Moreno Valley High School
- National Registry of Emergency Medical Technicians- NREMT
- REMSA- Riverside County EMT Cert.
- Department of Motor Vehicles- Ambulance drivers license
- FEMA- IS-100.C, IS-200.C, IS-700.B, IS-800.D
- NWCG-NWCG L-180
- DGS- Defensive Driver Training
- CAL FIRE- S-130 Firefighter Training, S-131 Firefighter Type 1, C-190 Intro to wildland fire behavior, Wildland Firefighter safety and survival level 1, Public Safety & First Aid, CPR & AED, Hazardous Materials First Responder Awareness, SFT-TLOs & ELOs Confined Space Awareness, C-212 Wildland Fire Chainsaws Level A-Basic.
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