Michael St.Clair
Murrells Inlet,SC
Summary
Dynamic hospitality professional with extensive experience at Dean & DeLuca, excelling in customer service and inventory control. Proven ability to enhance guest experiences and train staff effectively. Recognized for attention to detail and strong communication skills, ensuring smooth operations in high-pressure environments. Committed to delivering exceptional service and quality.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Inlet Affairs Banquet & Catering
Murrells Inlet, South Carolina
03.2023 - Current
- Provided exceptional service to guests during events and catering functions.
- Engaged with guests to address needs and enhance their dining experience.
- Supported team members during busy service periods to ensure smooth operations.
Owner/Operator
Dunx Coffee
Charlotte, North Carolina
02.2017 - 01.2023
- Managed daily operations of a coffee shop environment.
- Maintained cleanliness and organization of the café space and equipment.
- Assisted customers with menu selections and special requests.
- Trained new staff in coffee preparation techniques and customer service standards.
- Monitored inventory levels and ordered supplies as needed for operations.
- Prepared and served a variety of coffee beverages to customers.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
Server Manager
Dean & DeLuca
Charlotte, North Carolina
03.2015 - 02.2017
- Oversaw inventory management and ordering processes for quality control.
- Trained and mentored staff on customer service standards.
- Developed training materials for onboarding new employees effectively.
- Collected cash sales from employees to properly tip each server after shift.
- Provided information about menu selections and made recommendations.
- Managed daily operations of high-end food service environment.
Education
Bachelor of Arts - History
University of North Carolina At Charlotte
Charlotte, NC05-2013
Skills
- Customer service
- Inventory control
- Effective communication
- Liquor, wine, and food service
- Attention to detail
- Time management
Timeline
Server/Bartender
Inlet Affairs Banquet & Catering
03.2023 - Current
Owner/Operator
Dunx Coffee
02.2017 - 01.2023
Server Manager
Dean & DeLuca
03.2015 - 02.2017
Bachelor of Arts - History
University of North Carolina At Charlotte