Michael Stearns
JENISON,MI
Summary
Results-oriented and self-driven Cybersecurity and Information Assurance Student with management experience, experienced communicator, and hands-on experience in technical support, PC maintenance, and system administration. Possess adeptness in implementing technology-based solutions for business problems, along with implementing necessary standards, procedures, and processes that improve business functionality.
Overview
6
6
years of professional experience
Work History
Servisk Desk Analyst
Haworth, Inc.
08.2024 - Current
- Administered and managed user accounts in Azure, AD, SAP, and others. Provide technical support and troubleshoot issues via calls, ensuring quick and effective resolutions using the OSI troubleshooting methodology. This includes identifying problems, establishing theories of probable cause, testing theories, implementing solutions, verifying functionality, and documenting findings.
Package Sorter
UPS
08.2023 - 01.2024
- Sorted and grouped packages according to their intended destination and loaded them into appropriate delivery vehicles efficiently. Achieved a 99.8% SLA rating.
Manager
Chipotle
03.2019 - 06.2023
- Managed employees and food safety including employee deployment, monitoring of food preparation, food expiration and enforcing Daily Food Safety Checklist following the correct policies, and procedures while also being lead contact to resolve any customer issues. Maintained excellent performance and customer service.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, UT02-2026
Skills
- Active Directory
- Microsoft O365/Azure/Entra/Intune
- SAP
- Troubleshooting Methodology
- Windows 10/11
- Linux (Kali)
- MacOS
- Powershell
PERSONAL INFORMATION
- Address: 2831 GREEN MEADOW DR APT 2, JENISON
- Nationality:
- Driving License:
- Hobbies:
Timeline
Servisk Desk Analyst
Haworth, Inc.
08.2024 - Current
Package Sorter
UPS
08.2023 - 01.2024
Manager
Chipotle
03.2019 - 06.2023
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
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