Summary
Overview
Work History
Education
Government Clearance
Certification
Websites
Timeline
Generic

Michael Steffensen

Ogden,Utah

Summary

Seasoned Information Technology Manager knowledgeable about infrastructure, security and operations management. Proactive and decisive leader with 28 years of related experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sentinel Desktop Support Manager

BAE Systems, Inc.
HAFB, UT
07.2020 - Current
  • Led and developed a team of new employees and built relationships, driving visibility and Promoted positive and pro-employee environments.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Providing frontline JIRA, SharePoint, and other Service Desk support to US government and subcontracting personnel working for the Department of Defense at Hill Air Force Base.

Systems Administrator

Parsons, Behle and Latimer
Salt Lake City, UT
09.2018 - 06.2020
  • Providing Professional service and support for attorneys, team and clients.
  • Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
  • Managed user accounts in AD ensuring users have appropriate access rights.

Technical Support Specialist

Stoel Rives LLP
Salt Lake City, UT
10.2015 - 05.2018
  • Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
  • Monitored and responded quickly to requests received through the IT help desk ticketing system.

IT Support Network Operations and Special Projects

OMI Environmental Solutions
Belle Chasse, LA
02.2013 - 10.2014
  • Organized data into meaningful formats to facilitate analysis by management team.
  • Conducted research on industry trends related to special projects accounting practices.
  • Monitored changes in laws or regulations that may affect the company's ability to complete its current or future projects.

Education

Bachelor of Science Business Administration in IT Management -

WGU
2024

Government Clearance

  • Top Secret
  • SCI
  • SAP

Certification

  • CompTIA Security +
  • LTC4: Management & Security
  • HDI CST

Websites

Timeline

Sentinel Desktop Support Manager

BAE Systems, Inc.
07.2020 - Current

Systems Administrator

Parsons, Behle and Latimer
09.2018 - 06.2020

Technical Support Specialist

Stoel Rives LLP
10.2015 - 05.2018

IT Support Network Operations and Special Projects

OMI Environmental Solutions
02.2013 - 10.2014

Bachelor of Science Business Administration in IT Management -

WGU

Similar Profiles

  • David GradyDavid Grady

    <ul><li>Installs and configures desktop & notebook computers (PCs and MAC’s) and printers for all Virco Personnel.</li><li>Configures software such as normal desktop applications to CAD software and applications to interact with equipment on the plant floor.</li><li>Provides support to the Bar Code, Wireless, PBX, Cellular & PDA phone applications and equipment.</li><li>Maintains accurate software and hardware inventory.</li><li>Maintains, repairs, and upgrades existing PC MAC hardware and software.</li><li>Assist computer end-users in solving hardware and software problems.</li><li>Operates hardware and software as required to perform data processing tasks.</li><li>Provides SAP Weekly and Daily reports.</li><li>Provides internal customer service.</li><li>Provides Help Desk support, Cellular & PDA phone support, PBX phone system support, and SAP and Windows backup support.</li><li>Performs other duties as assigned.</li></ul> at Virco Manufacturing<ul><li>Installs and configures desktop & notebook computers (PCs and MAC’s) and printers for all Virco Personnel.</li><li>Configures software such as normal desktop applications to CAD software and applications to interact with equipment on the plant floor.</li><li>Provides support to the Bar Code, Wireless, PBX, Cellular & PDA phone applications and equipment.</li><li>Maintains accurate software and hardware inventory.</li><li>Maintains, repairs, and upgrades existing PC MAC hardware and software.</li><li>Assist computer end-users in solving hardware and software problems.</li><li>Operates hardware and software as required to perform data processing tasks.</li><li>Provides SAP Weekly and Daily reports.</li><li>Provides internal customer service.</li><li>Provides Help Desk support, Cellular & PDA phone support, PBX phone system support, and SAP and Windows backup support.</li><li>Performs other duties as assigned.</li></ul> at Virco Manufacturing

  • Christian Diaz-FigueroaChristian Diaz-Figueroa

    IT Manager - Desktop Support Manager at Marana HealthIT Manager - Desktop Support Manager at Marana Health

  • Matthew YagerMatthew Yager

    Sentinel Nuclear Weapons Test Manager at United States Air Force - AFOTECSentinel Nuclear Weapons Test Manager at United States Air Force - AFOTEC

  • Sean McVeySean McVey

    Associate Manager Desktop Support at CVS CaremarkAssociate Manager Desktop Support at CVS Caremark

CREATE PROFILE
Michael Steffensen