Michael Steffensen
Ogden,Utah
Summary
Seasoned Information Technology Manager knowledgeable about infrastructure, security and operations management. Proactive and decisive leader with 28 years of related experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sentinel Desktop Support Manager
BAE Systems, Inc.
HAFB, UT
07.2020 - Current
- Led and developed a team of new employees and built relationships, driving visibility and Promoted positive and pro-employee environments.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Providing frontline JIRA, SharePoint, and other Service Desk support to US government and subcontracting personnel working for the Department of Defense at Hill Air Force Base.
Systems Administrator
Parsons, Behle and Latimer
Salt Lake City, UT
09.2018 - 06.2020
- Providing Professional service and support for attorneys, team and clients.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Managed user accounts in AD ensuring users have appropriate access rights.
Technical Support Specialist
Stoel Rives LLP
Salt Lake City, UT
10.2015 - 05.2018
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Monitored and responded quickly to requests received through the IT help desk ticketing system.
IT Support Network Operations and Special Projects
OMI Environmental Solutions
Belle Chasse, LA
02.2013 - 10.2014
- Organized data into meaningful formats to facilitate analysis by management team.
- Conducted research on industry trends related to special projects accounting practices.
- Monitored changes in laws or regulations that may affect the company's ability to complete its current or future projects.
Education
Bachelor of Science Business Administration in IT Management -
WGU
2024
Government Clearance
- Top Secret
- SCI
- SAP
Certification
- CompTIA Security +
- LTC4: Management & Security
- HDI CST
Timeline
Sentinel Desktop Support Manager
BAE Systems, Inc.
07.2020 - Current
Systems Administrator
Parsons, Behle and Latimer
09.2018 - 06.2020
Technical Support Specialist
Stoel Rives LLP
10.2015 - 05.2018
IT Support Network Operations and Special Projects
OMI Environmental Solutions
02.2013 - 10.2014
Bachelor of Science Business Administration in IT Management -
WGU