An accomplished IT leader with success building effective teams and solutions for demanding global business needs. Strengths include providing excellence in IT service delivery and support, implementing value-based metrics to promote transparency and drive continuous improvement, and alignment of IT services with business demands. A reputation for exceeding expectations while working in fast-paced, multisite environments.
Overview
18
18
years of professional experience
Work History
Vice President, Enterprise Service Delivery (Infrastructure & Operations)
Novolex
Charlotte, NC
01.2022 - Current
Lead all aspects of infrastructure and operations including digital workplace services, service management, voice and data, cloud and data centers, enterprise architecture, and service management.
Set forth strategy, roadmap, and execution for IT transformation priorities.
Manage $11M OPEX and $3M CAPEX budgets respectively.
Lead team of 25.
Senior Director, Infrastructure & Operations
Novolex
Charlotte, NC
01.2021 - 12.2021
Led all aspects of infrastructure and operations including digital workplace services, service management, voice and data, cloud and data centers, enterprise architecture, and service management.
Set forth strategy, roadmap, and execution for IT transformation priorities.
Manage $9M OPEX and $2M CAPEX budgets respectively.
Led team of 25.
Director, Enterprise Services
Novolex
Charlotte, NC
01.2020 - 12.2021
Lead and support enterprise-wide business objectives.
Responsible for enterprise / corporate applications, including BI and Data practice as well as operations and associated support.
Director, End User Services
American Tire Distributors
Huntersville, NC
01.2018 - 12.2020
Lead and support enterprise-wide business objectives.
Responsible for department of 25 associates, including 2 managers, covering End-User Computing, Service Desk, Level 1 Oracle Support, Desktop Engineering, and support, as well as Identity and Access Management.
Director, Global End User Services
Babcock & Wilcox
Charlotte, NC
01.2017 - 12.2018
Senior Manager, Enterprise Client Services
Babcock & Wilcox
Charlotte, NC
01.2015 - 12.2016
Manager, Enterprise Client Services
Babcock & Wilcox
Charlotte, NC
01.2013 - 12.2015
IT Operations Site Lead
Babcock & Wilcox
Charlotte, NC
01.2010 - 12.2013
IT Operations Site Lead
Babcock & Wilcox
Lynchburg, VA
01.2008 - 12.2009
Senior IT Support Technician
Babcock & Wilcox
Lynchburg, VA
01.2007 - 12.2008
Education
Bachelor of Science - Computer Information Systems
Belmont Abbey College
Skills
Global IT Infrastructure & Operations
Application Operations
Security Operations
Cost Reduction Strategies
ITIL Framework
Insourcing / Outsourcing Decision Making
M&A Integrations
Supplier Negotiations
Cloud
Budgeting
P&L Control
Talent Management
IT Governance & Controls
Incident Management
Compliance & Risk Management
Timeline
Vice President, Enterprise Service Delivery (Infrastructure & Operations)
Novolex
01.2022 - Current
Senior Director, Infrastructure & Operations
Novolex
01.2021 - 12.2021
Director, Enterprise Services
Novolex
01.2020 - 12.2021
Director, End User Services
American Tire Distributors
01.2018 - 12.2020
Director, Global End User Services
Babcock & Wilcox
01.2017 - 12.2018
Senior Manager, Enterprise Client Services
Babcock & Wilcox
01.2015 - 12.2016
Manager, Enterprise Client Services
Babcock & Wilcox
01.2013 - 12.2015
IT Operations Site Lead
Babcock & Wilcox
01.2010 - 12.2013
IT Operations Site Lead
Babcock & Wilcox
01.2008 - 12.2009
Senior IT Support Technician
Babcock & Wilcox
01.2007 - 12.2008
Bachelor of Science - Computer Information Systems