An accomplished IT leader with success building effective teams and solutions for demanding global business needs. Strengths include providing excellence in IT service delivery and support, implementing value-based metrics to promote transparency and drive continuous improvement, and alignment of IT services with business demands. A reputation for exceeding expectations while working in fast-paced, multisite environments.
Overview
18
18
years of professional experience
Work History
Vice President, Enterprise Service Delivery (Infrastructure & Operations)
Novolex
Charlotte, NC
2022.01 - Current
Lead all aspects of infrastructure and operations including digital workplace services, service management, voice and data, cloud and data centers, enterprise architecture, and service management.
Set forth strategy, roadmap, and execution for IT transformation priorities.
Manage $11M OPEX and $3M CAPEX budgets respectively.
Lead team of 25.
Senior Director, Infrastructure & Operations
Novolex
Charlotte, NC
2021.01 - 2021.12
Led all aspects of infrastructure and operations including digital workplace services, service management, voice and data, cloud and data centers, enterprise architecture, and service management.
Set forth strategy, roadmap, and execution for IT transformation priorities.
Manage $9M OPEX and $2M CAPEX budgets respectively.
Led team of 25.
Director, Enterprise Services
Novolex
Charlotte, NC
2020.01 - 2021.12
Lead and support enterprise-wide business objectives.
Responsible for enterprise / corporate applications, including BI and Data practice as well as operations and associated support.
Director, End User Services
American Tire Distributors
Huntersville, NC
2018.01 - 2020.12
Lead and support enterprise-wide business objectives.
Responsible for department of 25 associates, including 2 managers, covering End-User Computing, Service Desk, Level 1 Oracle Support, Desktop Engineering, and support, as well as Identity and Access Management.
Director, Global End User Services
Babcock & Wilcox
Charlotte, NC
2017.01 - 2018.12
Senior Manager, Enterprise Client Services
Babcock & Wilcox
Charlotte, NC
2015.01 - 2016.12
Manager, Enterprise Client Services
Babcock & Wilcox
Charlotte, NC
2013.01 - 2015.12
IT Operations Site Lead
Babcock & Wilcox
Charlotte, NC
2010.01 - 2013.12
IT Operations Site Lead
Babcock & Wilcox
Lynchburg, VA
2008.01 - 2009.12
Senior IT Support Technician
Babcock & Wilcox
Lynchburg, VA
2007.01 - 2008.12
Education
Bachelor of Science - Computer Information Systems
Belmont Abbey College
Skills
Global IT Infrastructure & Operations
Application Operations
Security Operations
Cost Reduction Strategies
ITIL Framework
Insourcing / Outsourcing Decision Making
M&A Integrations
Supplier Negotiations
Cloud
Budgeting
P&L Control
Talent Management
IT Governance & Controls
Incident Management
Compliance & Risk Management
Timeline
Vice President, Enterprise Service Delivery (Infrastructure & Operations)
Novolex
2022.01 - Current
Senior Director, Infrastructure & Operations
Novolex
2021.01 - 2021.12
Director, Enterprise Services
Novolex
2020.01 - 2021.12
Director, End User Services
American Tire Distributors
2018.01 - 2020.12
Director, Global End User Services
Babcock & Wilcox
2017.01 - 2018.12
Senior Manager, Enterprise Client Services
Babcock & Wilcox
2015.01 - 2016.12
Manager, Enterprise Client Services
Babcock & Wilcox
2013.01 - 2015.12
IT Operations Site Lead
Babcock & Wilcox
2010.01 - 2013.12
IT Operations Site Lead
Babcock & Wilcox
2008.01 - 2009.12
Senior IT Support Technician
Babcock & Wilcox
2007.01 - 2008.12
Bachelor of Science - Computer Information Systems
Vice President - Senior Manager Information Technology Infrastructure at CitiVice President - Senior Manager Information Technology Infrastructure at Citi
Vice President, IT Operations and Service Delivery at Twin State Technical ServicesVice President, IT Operations and Service Delivery at Twin State Technical Services