Michael Stephens
Charlotte,NC
Summary
Dynamic and results-oriented professional with a proven track record at Keller Williams, adept at cultivating client relationships and leveraging market knowledge for successful negotiations. Excelled in high-pressure environments, demonstrating exceptional conflict resolution and communication skills. Committed to guest satisfaction and safety, with a flair for coordinating high-profile events and fostering team collaboration.
Overview
21
21
years of professional experience
Work History
Real Estate Broker
Keller Willams
11.2023 - Current
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Worked closely with clients to facilitate appropriate loans, safety inspections, and credit reports.
- Conducted thorough due diligence investigations for clients to identify potential risks or concerns before proceeding with transactions.
Club Professional
Charlotte Country Club
01.2012 - 02.2015
- Oversaw operations of food/beverage service in the Mens Sports Bar and Lounge ensuring complete member/guest satisfaction.
- Fostered a sense of pride in the club''s shared values and mission, inspiring members to contribute their unique skills and talents for the betterment of the organization.
- Improved overall club satisfaction by addressing member concerns promptly and professionally.
- Developed and executed private member/guest events held in the Mens Sports Bar and Lounge before during and after major sports events.
Assistant Manager/VIP Host/Celebrity Laison
The Bella Lounge
03.2004 - 11.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Planned and coordinated private events for many A-list celebrities including actors, musicians, sport and political figures ensuring flawless execution and guest satisfaction.
Steward
Forbes Yacht (The Highlander)
01.2004 - 03.2004
- Appointed to a 3 month position to ensure guest safety and comfort while aboard the Highlander.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Researched local amenities for guests to participate in while at shore.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
Education
Bachelor of Science - Environmental Health And Public Health And Safety
Bowling Green State University
Bowling Green, OH06.2001
Skills
- Proficient in conflict resolution practices
- Dedicated to providing complete guest satisfaction by ensuring customer service excellence
- Maintaining a safe and comfortable environment is a always a top priority
- Ability to communicate clearly and efficiently in all circumstances
- Motivated and comfortable in chaotic situations with multi-tasking and excellent decision making skills
Timeline
Real Estate Broker
Keller Willams
11.2023 - Current
Club Professional
Charlotte Country Club
01.2012 - 02.2015
Assistant Manager/VIP Host/Celebrity Laison
The Bella Lounge
03.2004 - 11.2009
Steward
Forbes Yacht (The Highlander)
01.2004 - 03.2004
Bachelor of Science - Environmental Health And Public Health And Safety
Bowling Green State University