Michael Stephens
PFLUGERVILLE,TX
Summary
Detail-oriented Cash Controller with significant experience in cash flow management and financial analysis. Proven track record in developing training materials and enhancing compliance protocols, ensuring operational efficiency and accuracy.
Overview
29
29
years of professional experience
Work History
Cash Controller
H-E-B Grocery
10.2006 - Current
- Managed cash flow and reconciled daily transactions to ensure accurate financial reporting.
- Developed training materials for staff on cash handling procedures and compliance protocols.
- Analyzed financial data to identify trends, providing insights for strategic decision-making.
- Oversaw cash register operations, ensuring adherence to company policies and operational efficiency.
- Conducted regular audits of cash registers, identifying areas for improvement and implementing corrective actions.
- Mentored junior staff in best practices for cash control and customer service excellence.
- Provided exceptional customer service, addressing concerns and resolving issues related to cash transactions.
- Displayed strong attention to detail in all aspects of cash control operations, minimizing errors and ensuring accurate reporting.
- Improved overall operational efficiency by maintaining an organized workspace that facilitated smooth handover processes between shifts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Followed MSB guidelines set forth by the company to ensure federal compliance was met.
Sr. Teller
Bank of America
04.2001 - 09.2006
- Supervised daily operations, ensuring compliance with banking regulations and policies.
- Mentored junior tellers, enhancing team performance and customer service skills.
- Resolved complex customer inquiries, fostering strong client relationships and satisfaction.
- Conducted training sessions on new systems and procedures for staff development.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
Disbursing Technician
United States Marine Corps
02.1997 - 02.2001
- Processed military pay transactions accurately and efficiently, ensuring timely disbursement to personnel.
- Analyzed data for payroll audits, identifying trends and recommending corrective actions to leadership.
- Coordinated with multiple departments to resolve complex payroll issues, strengthening interdepartmental communication.
- Provided exceptional customer service to military members, addressing inquiries and resolving pay-related issues promptly.
- Reduced errors in payroll processing by implementing thorough verification procedures.
- Oversaw travel reimbursement claims, verifying documentation accuracy before submission.
- Improved overall efficiency of the Military Pay Office by analyzing workflows and suggesting process improvements.
- Ensured timely payment for military personnel by processing payroll transactions efficiently.
- Completed payroll accurately and timely to meet employee expectations.
- Assisted in implementing improvements to payroll systems, streamlining operations and reducing processing time.
- Trained junior clerks on payroll procedures and best practices, fostering a knowledgeable team environment.
- Received Certificate of Commendation for improving office error rate from 8% to 1%
Education
High School Diploma -
Pflugerville High School
PflugervilleSkills
- Problem resolution
- Customer service
- Internal controls
- Teamwork and collaboration
Timeline
Cash Controller
H-E-B Grocery
10.2006 - Current
Sr. Teller
Bank of America
04.2001 - 09.2006
Disbursing Technician
United States Marine Corps
02.1997 - 02.2001
High School Diploma -
Pflugerville High School