Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliyah Hernandez

Round Rock,TX

Summary

Efficient Cash Controller known for high productivity and ability to complete tasks swiftly. Specialize in cash handling accuracy, financial reporting, and compliance monitoring. Excel in communication, problem-solving, and adaptability, ensuring smooth financial operations and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Cash Controller

HEB Grocery Store
Round Rock, TX
03.2025 - Current
  • Assisted in developing policies and procedures regarding cash handling and reporting requirements.
  • Generated accurate weekly and monthly cash forecast reports based on sales projections.
  • Maintained records of all incoming funds received into the company's bank accounts.
  • Interacted with external auditors during annual audits by providing support documents as needed.
  • Performed detailed analyses of variances between budgeted and actual results.
  • Processed payments to vendors using various payment methods such as ACH and wire transfers or checks.
  • Collaborated with other departments to ensure proper recording of transactions affecting cash balances.
  • Analyzed data to identify opportunities for improvement in processes related to cash control procedures.
  • Monitored daily cash flow and prepared related reports for management review.
  • Performed follow up audits to verify effectiveness of corrective actions taken after previous audits.
  • Performed regular audits to verify accuracy of records.
  • Investigated any discrepancies found during audits or reviews.
  • Performed daily cash management duties including deposits, audits.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Business Center Representative

HEB Grocery Store
Round Rock, TX
01.2025 - Current
  • Resolved customer complaints in a professional manner while maintaining a positive attitude.
  • Assisted clients with printing, scanning, faxing, binding, laminating and other office needs.
  • Organized inventory of supplies necessary for operating the business center effectively.
  • Provided excellent customer service to clients in person and over the phone.
  • Processed payments for services rendered using cash register or POS system.
  • Upgraded services with existing clients by successfully resolving customer issues.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Received incoming funds from customers and distributed appropriate amounts to customers as needed.
  • Followed established procedures for handling cash, checks and other forms of payment.
  • Accurately completed customer transactions, including money transfers, payments and currency exchanges.

Cross Functional Rep (Flex)

HEB Grocery Store
Round Rock, TX
05.2021 - 01.2025
  • Provided customer service by answering product and service related questions.
  • Assisted in the development of marketing strategies for products and services.
  • Participated in training sessions designed to improve overall job performance.
  • Collaborated with team members to identify areas of improvement in customer service processes.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
  • Greeted customers and responded to inquiries in a timely manner.
  • Consistently met daily performance goals set by management team members.
  • Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Established positive relationships with customers through effective communication techniques.
  • Established relationships with existing customers to promote new product or service opportunities.

Cashier

HEB Grocery Store
Round Rock, TX
08.2018 - 05.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Followed company security procedures for handling large sums of money.
  • Resolved customer complaints professionally in accordance with company policy.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed other duties as assigned by management.

Education

Some College (No Degree) - Fundamentals Of Accounting

Western Governors University
Salt Lake City, UT

Skills

  • Cash management
  • Financial reporting
  • Data analysis
  • Customer service
  • Compliance auditing
  • Inventory management
  • Problem solving
  • Effective communication
  • Team collaboration
  • Cash flow forecasting
  • Payment processing
  • Flexible and adaptable
  • Organization and time management
  • Task prioritization
  • Good Telephone Etiquette
  • Dependable and responsible
  • Friendly, positive attitude
  • Active listening

Timeline

Cash Controller

HEB Grocery Store
03.2025 - Current

Business Center Representative

HEB Grocery Store
01.2025 - Current

Cross Functional Rep (Flex)

HEB Grocery Store
05.2021 - 01.2025

Cashier

HEB Grocery Store
08.2018 - 05.2021

Some College (No Degree) - Fundamentals Of Accounting

Western Governors University

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