SHATARA JEMISON

What is the work?
Cash Handling / Financial Functions:
- Keeps records of Store financial transactions; ensures office / store funds balance
- Assists Cash Controller Lead with consignment inventories
- Performs all necessary terminal and bank readings
- Prepares / reconciles tills
- Visits the sales floor to help with pulls and audits
- Researches / resolves store accounting variances
- Assists with ordering / maintaining Cash Office supplies and forms
- Assists with resolving electronic maintenance / terminal issues
- Communicates feedback to cashiers as needed
- Assists with resolving electronic maintenance / terminal issues
- Communicates feedback to cashiers as needed
- Works to achieve department budget and Business Center income
- Performs Business Center Representative duties frequently
- Performs Checker / Customer Service Assistant duties, as needed

• As a Business Center Representative, I provide superior customer service and perform accurate, efficient tasks related to Business Center services
• Provides superior customer service with etiquette and a positive attitude
• Answers phone calls appropriately; handles customer concerns and complaints
• Researches discrepancies; assists with Customer inquiries
• Uses knowledge and suggestive selling techniques to build department / Store sales
• Facilitates all Business Center services
• Applies knowledge of all requirements, policies, and procedures related to MSB and other financial services
• Conducts transactions on the H-E-B POS System
• Handles large sums of cash; conducts, processes, reconciles transactions in compliance with policies and procedures

• Applies understanding of H-E-B Refund Policy; processes returns; issues rain checks, as applicable
• Maintained high standards of customer service during high-volume, fast-paced operations
• Performed store opening and closing duties as required
• Built positive relationships with customers by providing friendly and helpful service
• Received payment by cash, check, credit cards, vouchers or automatic debits
• Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
• Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions
• Processed returns, exchanges, and refunds in accordance with store policy
• Used POS system to compute accurate sales prices for purchase transactions
• Resolved customer complaints by exchanging merchandise, refunding money, or adjusting bills